IT Infrastructure Manager (SIAM & ITIL)

Innovations Global; Dubai; On-site; AED 440,000 - 551,000; Full time

Job summary

A leading technology solutions provider is looking for a senior IT Infrastructure Manager in Dubai. This role requires 15+ years of experience and deep knowledge of SIAM and ITIL frameworks to lead technology operations. You will manage multi-vendor ecosystems and oversee critical IT infrastructure components. Strong leadership and strategic guidance skills are essential. The position offers a full-time, onsite opportunity with an immediate start. Competitive salary and career growth potential are included.

Qualifications

• Minimum 15 years of experience in IT infrastructure, operations, and service management.
• Extensive experience with SIAM and ITIL frameworks.
• Strong understanding of enterprise infrastructure: networks, servers, storage.

Responsibilities

• Manage end-to-end IT infrastructure operations across multiple technology domains.
• Implement and operate ITIL and SIAM frameworks to ensure service consistency.
• Drive continuous improvement programs to enhance service quality.

Skills

Leadership in IT operations

Stakeholder management

Communication skills

Incident management

Change management

Problem management

Education

ITIL Expert/Master certification

SIAM Foundation/Professional certification

Tools

Cloud platforms (Azure, AWS)

ITIL

SIAM

Job description

Overview

Job Title: IT Infrastructure Manager (SIAM & ITIL) | Innovations Global | Dubai, UAE

Recruiting Company: Innovations Global

Job Location: Dubai, United Arab Emirates (Onsite)

Job Type: Full-Time

Notice Period: Immediate to 15 Days

Experience Required: 15+ Years

Application Method: Send your updated CV to [e-mail]

Position Summary

Innovations Global is seeking a highly experienced IT Infrastructure Manager with deep expertise in SIAM and ITIL frameworks to lead enterprise-scale technology operations in Dubai. This senior role is crucial for ensuring seamless integration of services, optimizing IT performance, and driving operational excellence across complex, multi-vendor environments.

Detailed Job Description

As the IT Infrastructure Manager, you will oversee and optimize the full IT infrastructure landscape—including data centers, cloud systems, networks, end-user services, and IT operations. You will implement strong governance through SIAM and ITIL best practices, ensuring high service quality across internal teams and third-party service providers. The role requires exceptional leadership skills, strategic thinking, and the ability to orchestrate service delivery in a dynamic, fast-paced enterprise setting. You will also be responsible for driving improvements, ensuring compliance, managing incidents, and leading large-scale technical initiatives.

Key Responsibilities

• Lead and manage end-to-end IT infrastructure operations across multiple technology domains
• Implement and operate ITIL and SIAM frameworks to ensure service consistency and governance
• Manage multi-vendor ecosystems, ensuring SLA compliance and service performance
• Oversee service transition, change management, incident response, and problem management
• Drive continuous improvement programs to enhance service quality and operational efficiency
• Plan and oversee large infrastructure upgrades, migrations, and modernization initiatives
• Manage capacity planning, risk mitigation, disaster recovery, and business continuity
• Ensure infrastructure security, compliance, and audit readiness
• Lead cross-functional teams and provide strategic guidance to senior leadership
• Optimize operational processes through automation and best practices

Required Qualifications & Skills

• Minimum 15 years of experience in IT infrastructure, operations, and service management
• Extensive hands-on and leadership experience with SIAM and ITIL frameworks
• Relevant certifications are mandatory (ITIL Expert/Master, SIAM Foundation/Professional)
• Strong understanding of enterprise infrastructure: networks, servers, storage, cloud, virtualization
• Proven experience managing large-scale IT operations in multi-vendor environments
• Strong stakeholder management, communication, and leadership abilities
• Experience in incident, change, and problem management at enterprise scale
• Ability to operate in fast-paced environments and manage multiple priorities

Nice-to-Have Skills

• Experience with cloud platforms (Azure, AWS)
• Knowledge of DevOps and automation practices
• Experience with cybersecurity, SOC/NOC operations, and compliance frameworks
• Strong background in IT budgeting, resource planning, and vendor negotiations
• Experience managing global or regional IT teams

Recruitment Pro Tip: Highlight your SIAM and ITIL accomplishments—especially where you improved service delivery, optimized vendor performance, or transformed infrastructure operations—as these are the strongest indicators of success for this senior leadership role.