International Desk Manager

HSBC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A multinational banking and financial services organization in Dubai is seeking an ambitious individual to join their International Wealth and Premier Banking (IWPB) team. The role involves generating new business opportunities, supporting training programs, and working closely with the UAE network to enhance customer engagement. Candidates should possess retail sales experience, a strong understanding of the UAE market, and excellent communication skills. A graduation degree is required for workforce eligibility in the UAE.

Qualifications

• Minimum 2-3 years’ experience in customer-facing roles.
• Proven track record of meeting customer needs and delivering business targets.
• Good understanding of credit, risk, and compliance procedures.

Responsibilities

• Generate new business opportunities through collaboration.
• Work with the UAE network to generate leads and referrals.
• Support hosting of training and community events.

Skills

Sales and service of retail products

Communication and negotiation skills

Understanding of UAE market

Bilingual capability

Education

Graduation degree

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC International Wealth and Premier Banking (IWPB)

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

• Work alongside Head of International to generate NTB opportunities through corridor collaboration and own the FRP of inbound and outbound targets.
• Extensively work with UAE network and generate leads and referral. Boost the understanding of international banking business, process , TAT and support with conversions.
• Support with hosting roadshows and training to UAE staff.
• Bilingual language capability preferred
• Set expectations with the customers about support HSBC can provide in the residing market as well as how HSBC can help with their needs internationally.
• Actively participate in community events where attendance of international, multi-country prospect customers is expected and engage with such customers.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent

To be successful in the role, you should meet the following requirements:

• Minimum 2-3 years’ experience of sales and service of retail products in customer facing roles.
• Strong understanding of UAE market, opportunities, and competition.
• Bilingual language capability preferred
• Knowledge and understanding of HSBC International proposition, account opening and referral process.
• Proven track record of delivering business targets, meeting customer needs and improving customer satisfaction.
• Good understanding of credit, risk and cross border compliance policy and procedures.
• Excellent communication and negotiation skills.
• Embraces diversity and is able to work with a group of people with diverse backgrounds.
• Graduation degree is a must – to secure a UAE Visa and Work Permit

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.