Insurance Customer Service & Admin Specialist

Zurich International Life; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An international insurance firm based in Dubai is seeking candidates for a role focused on customer relationship management and quality assurance. Responsibilities include achieving targets, resolving customer queries, and promoting a supportive team culture. A Bachelor's degree and experience in insurance or corporate savings are preferred, alongside strong analytical and communication skills in English and Arabic. Join us at this dynamic firm and grow your career with a diverse team.

Qualifications

• Bachelor’s degree preferred, with prior experience in a related field.
• Understanding of Insurance and corporate savings/end-of-service benefits preferred.
• Previous experience in an international and diverse cultural organization is beneficial.

Responsibilities

• Achieve productivity, efficiency, and quality standards.
• Build and maintain customer relationships.
• Resolve basic queries from customers and agents.
• Identify and promote continuous improvement opportunities.

Skills

Analytical mindset

Attention to details

Excellent knowledge of Microsoft Office

Negotiation skills

Digital Literacy

Communication skills in English and Arabic

Education

Bachelor’s degree or equivalent

Job description

An international insurance firm based in Dubai is seeking candidates for a role focused on customer relationship management and quality assurance. Responsibilities include achieving targets, resolving customer queries, and promoting a supportive team culture. A Bachelor's degree and experience in insurance or corporate savings are preferred, alongside strong analytical and communication skills in English and Arabic. Join us at this dynamic firm and grow your career with a diverse team.