Inside Sales Support PSA Renewals

Johnson Controls; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology company is seeking an Inside Sales Support specialist in Dubai. This key role focuses on managing PSA renewals and supporting lead generation efforts for Fire HVAC Controls and Security solutions. Ideal candidates will have a Bachelor's degree, 12 years of experience in inside sales, and proficiency in CRM tools. Strong communication and negotiation skills are essential. The role involves proactive outreach and close collaboration with sales teams to ensure exceptional customer service and achievement of revenue targets.

Qualifications

• 12 years of experience in inside sales or customer support.
• Preferably experience with Fire HVAC Controls or Security solutions.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Manage PSA renewals and support lead generation.
• Track and manage opportunities for existing customers.
• Collaborate with field sales teams for order execution.
• Address customer concerns and ensure resolution.

Skills

Customer communication

Negotiation skills

CRM proficiency

Time management

Team collaboration

Education

Bachelor's degree in business administration or engineering

Tools

CRM tools

MS Office

Job description

What you will do Inside Sales Support is the key role reporting to Inside Sales Lead. This support role will be based in Dubai and support the UAE customers by identifying the requirements from existing AMC contracts & installation base Phone/ Email interaction with the customer and offering suitable AMC services. This in order to retain customers and maximize opportunities and their success ratio.

How will you do it

The Inside Sales Support role is responsible for managing PSA (Planned Service Agreement) renewals handling inside sales inquiries and supporting lead generation and qualification for new PSA and L&M opportunities across Fire HVAC Controls and Security solutions. This position ensures timely and accurate processing of customer requests supports sales teams in achieving revenue targets and delivers exceptional customer experience.

Key Responsibilities:

• Proactively track and manage PSA renewal opportunities for existing customers.
• Identify potential customers for new PSA agreements Lifecycle & Maintenance services through proactive outreach and database mining.
• Qualify inbound leads from marketing campaigns service teams and other channels to assess fit and readiness.
• Transfer qualified leads to the appropriate sales or inside sales representative for further engagement.
• Maintain and update lead information in CRM ensuring accurate tracking and follow-up.
• Prepare and send renewal quotations follow up with customers and close renewals within defined timelines.
• Receiving LPO/ contracts & send out for order processing and obtain DOA approvals.
• Maintain accurate records of renewal status in CRM systems.
• Collaborate with field sales teams to ensure smooth handover and execution of orders.
• Provide product and service information to customers ensuring clarity and accuracy.
• Address customer concerns and elevate issues when necessary to ensure resolution.
• Update CRM with all customer interactions quotations and order details.

Key Competencies:

• Customer-focused mindset.
• Attention to detail and accuracy.
• Team collaboration and proactive approach.
• Time management and organizational skills.

Qualifications & Skills:

• Bachelors degree in business administration Engineering or related field.
• 12 years of experience in inside sales or customer support preferably in Fire HVAC Controls or Security solutions.
• Strong communication and negotiation skills.
• Coordination with Customer/ Front line/ Inside sales team.
• Proficiency in CRM tools and MS Office applications.
• Ability to manage multiple priorities and work under pressure.