Information Technology Services Specialist

Moksh Tech; Remote; AED 120,000 - 160,000; Full time

Job summary

A global outsourcing services company is seeking a seasoned Windows System Administrator to provide top-tier support primarily for clients in the USA. This full-time role requires 5+ years of experience in Windows System Admin duties, including managing Active Directory and troubleshooting technical issues. The ideal candidate must be flexible to work in various shifts and possess excellent communication skills. The position offers opportunities for growth within a dynamic team environment.

Qualifications

• 5+ years of experience in a Windows System Admin role.
• Experience with Microsoft licensing and working with vendors in a support role.
• Excellent troubleshooting skills and experience in resolving complex technical issues.

Responsibilities

• Provide L2/L3 support as part of managed services and software development.
• Manage Active Directory, group policy, and server roles/features.
• Oversee MDM, DHCP, Firewall, Windows Servers, and Virtualization.
• Conduct backup and patch management operations.

Skills

Active Directory management

PowerShell scripting

Troubleshooting complex technical issues

Multi-project management

Customer support

Tools

Microsoft RDS

Cyberoam Firewall

Hyper-V

VMware

Job description

Overview

MokshTech, a premier global outsourcing services company based in Ahmedabad, India, is seeking a seasoned Windows System Administrator to join our dynamic team. This full-time position offers the opportunity to provide top-tier support to our diverse clientele, primarily based in the USA. The ideal candidate will possess a strong command of the English language, both spoken and written, and be flexible to work in various shifts to meet our clients' needs.

Key Responsibilities

• Provide L2/L3 as part of Moksh Tech's leading MSP & Software Development services.
• Support and manage Active Directory, including group policy, PowerShell scripting, and domain trust.
• Handle server roles & features, regular support operations, and end-user support calls.
• Manage Exchange, EUS, AD, O365, O365 Migration, Azure AD, and Azure AD sync.
• Oversee MDM, DHCP, Firewall, Windows Servers, and Virtualization (Hyper-V / VMware).
• Conduct backup and patch management operations.
• Utilize ticketing systems and RMM tools effectively.
• Understand and support VOIP Services, with a preference for candidates with Call Center experience.
• Manage remote access solutions, including Microsoft RDS and Cyberoam Firewall administration.
• Troubleshoot ISP-related issues and coordinate with vendors.
• Maintain a comprehensive knowledge of managed services & multi-tenant support environments.

Required Technical Experience

• 5+ years of experience in a Windows System Admin role.
• Experience with Microsoft licensing and working with vendors in a support role.
• Excellent troubleshooting skills and experience in resolving complex technical issues.

Preferred Attributes

• Ability to manage multiple projects simultaneously with great attention to detail.
• Strong organizational skills and a team-player mindset.
• Critical thinking skills and the ability to provide empathetic customer support.
• Positive and courteous demeanor with a service-oriented approach.
• Openness to constructive criticism and learning from experience.
• Flexibility to work in any shift, US Day Shift