Incident & Risk Manager

Dautom; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider is seeking an experienced Incident & Risk Manager in Sharjah. The role requires strong expertise in incident handling, risk assessments, and ITIL v4. Candidates should have 7-12 years in IT Service Management and experience with NOC/SOC environments. The position offers a dynamic opportunity within a government organization to lead critical incident processes. Interested applicants must be locally available in the UAE.

Qualifications

• 7-12 years in IT Service Management roles required.
• Strong experience in Major Incident handling and war room coordination essential.
• Expertise in ITIL v4 is mandatory.
• Familiarity with ISO 27001 and NIST preferred.

Responsibilities

• Manage Major & Critical Incidents as Incident Commander.
• Conduct structured root cause analyses and prepare reports.
• Align processes with ITIL v4, ISO 27001, and NCEMA standards.
• Collaborate with multi-disciplinary teams.

Skills

Incident Management

Risk Assessment

ITIL v4

ServiceNow

Crisis Leadership

Stakeholder Management

Education

Attested degree

Tools

ServiceNow

Job description

We are looking for an experienced 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 & 𝐑𝐢𝐬𝐤 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 to support a major government organisation in leading Major Incidents, Problem Management, IT Risk Management, and Governance across mission‑critical services.

📍 Location: Sharjah

⏳ Duration: 12 Months (Extendable)

🏛️ Client: Government Entity

⏰ Notice Period: Maximum 30 Days

Note: Candidate must be locally available in UAE with an attested degree.

Ideal candidates should have strong experience handling war rooms, root cause analysis, risk assessments, ITSM practices, and working with cross‑functional teams (NOC/SOC/Cloud/Security).

ITIL v4 expertise is mandatory.

Key Responsibilities

• Lead and manage Major & Critical Incidents, acting as Incident Commander
• Drive incident triage, troubleshooting, escalation, and communication
• Prepare PIRs, RCA reports, executive summaries, and dashboards
• Conduct structured RCAs using 5 Whys, Fishbone, FMEA, etc.
• Maintain the IT Risk Register, define mitigation plans, and ensure compliance
• Align processes with ITIL v4, ISO 27001, NCEMA standards
• Support audits, update SOPs/runbooks for Incident, Problem & Risk Management
• Drive trend analysis, CSI initiatives, and service improvements
• Collaborate with multi‑disciplinary teams (NOC, SOC, Cloud, Security, Vendors)

Required Experience & Skills

• 7–12 years in IT Service Management roles
• Strong experience in Major Incident handling & war room coordination
• Exposure to NOC/SOC, cloud environments, and mission‑critical systems
• Solid background in IT risk assessment & mitigation planning
• Expertise in ITIL v4 (Mandatory)
• Familiarity with ISO 27001, NCEMA, NIST
• Experience with ServiceNow or similar ITSM platforms
• Excellent communication, stakeholder management & crisis leadership skills

Preferred Certifications

• ITIL v4 Managing Professional / Intermediate
• ISO 27001 Lead Auditor / Implementer
• COBIT / Risk Management (PMI‑RMP or equivalent)

Interested candidates with relevant experience can also connect with Shaloo Rani on LinkedIn here

or send resume at [e-mail] along with current salary, expected salary, and notice period details.