In-Room Dining Order Taker at InterContinental Residences Dubai Business Bay

InterContinental Hotels Group; United Arab Emirates; On-site; AED 35,000 - 45,000; Full time

Job summary

A luxury hotel group in Dubai is looking for an experienced In-Room Dining Order Taker to enhance the dining service experience. The role involves taking accurate orders, delivering warm service, and ensuring guest satisfaction. Ideal candidates will possess strong communication skills, attention to detail, and some previous experience in food service or hospitality. The hotel offers competitive salaries and a supportive work environment focusing on employee wellbeing and development.

Benefits

Competitive salary

Generous room discounts

World-class training programs

Qualifications

• Previous experience in in-room dining or luxury food service.
• Familiarity with food safety or hygiene certification (e.g., HACCP).
• Experience in a multicultural environment is preferred.

Responsibilities

• Answer in-room dining calls promptly and professionally.
• Take accurate food and beverage orders and ensure guest satisfaction.
• Coordinate with kitchen and service teams for timely delivery.

Skills

Excellent communication skills and professional telephone etiquette

Strong attention to detail

Ability to multitask

Strong organizational skills

Education

High school diploma or equivalent

Diploma in Hospitality Management or Food & Beverage Service

Tools

POS systems (e.g., MICROS)

Job description

We are seeking a polished, service-driven In-Room Dining Order Taker to join the Food & Beverage team at InterContinental Residences Dubai Business Bay. In this guest-facing role, you will be the first point of contact for in-room dining requests, delivering seamless, warm, and personalized service that reflects the sophistication and world-class standards of the InterContinental® brand.

Located in the heart of Dubai’s vibrant Business Bay—moments from the Dubai Mall and the iconic Burj Khalifa—InterContinental Residences Dubai Business Bay offers 176 exquisitely designed residences, blending refined luxury with exceptional lifestyle experiences. Our commitment to intuitive service ensures every guest and resident feels genuinely cared for at every interaction.

As an In-Room Dining Order Taker, you play a vital role in enhancing the dining experience by ensuring accuracy, efficiency, and elegance in every order, contributing directly to guest satisfaction and brand excellence.

Your Day-to-Day

Every day is different, but you’ll mostly be:

In-Room Dining Operations

• Answer in-room dining calls promptly and professionally, in line with InterContinental service standards.
• Accurately take food and beverage orders, ensuring clarity on guest preferences, dietary requirements, and special requests.
• Demonstrate strong menu knowledge, offering recommendations and upselling where appropriate.
• Enter orders correctly into the POS system and coordinate closely with kitchen and service teams.
• Follow up on order status to ensure timely delivery and guest satisfaction.

Service Excellence

• Deliver warm, courteous, and personalized telephone service at all times.
• Ensure all guest interactions reflect luxury hospitality and Forbes service standards.
• Handle guest inquiries, concerns, or complaints with professionalism, empathy, and efficiency.
• Maintain discretion and confidentiality when handling guest information.

Operational Accuracy & Compliance

• Ensure full compliance with IHG brand standards, food safety regulations, and hygiene protocols.
• Follow standard operating procedures (SOPs) for order taking, billing, and communication.
• Ensure accurate posting of charges to guest accounts and resolve discrepancies promptly.
• Maintain a clean, organized, and professional work environment.

Teamwork & Coordination

• Communicate effectively with kitchen, service, and management teams to ensure smooth daily operations.
• Support colleagues during peak service periods to maintain service flow and consistency.
• Share guest feedback with relevant departments to support continuous improvement.

Continuous Improvement

• Stay updated on menus, promotions, service enhancements, and brand standards.
• Demonstrate a commitment to learning and development within a luxury food & beverage environment.
• Maintain high standards of grooming, professionalism, and brand representation.

What We Need from You

Qualifications, Experience & Education

• High school diploma or equivalent required.
• Diploma or certificate in Hospitality Management, Food & Beverage Service, or a related field is preferred.
• Previous experience in in-room dining, food & beverage service, call center, or guest services within luxury hotels or serviced residences (preferred).
• Familiarity with POS systems (e.g., MICROS or similar).
• Formal training in customer service, telephone etiquette, or luxury service standards is an advantage.
• Food safety or hygiene certification (e.g., HACCP) is an added benefit.
• Pre-opening hotel or residence experience is an advantage.

Skills & Competencies

• Excellent communication skills and professional telephone etiquette.
• Strong attention to detail and accuracy in order processing.
• Ability to multitask and perform well in a fast-paced, multicultural environment.
• Strong organizational and time-management skills.

Personal Attributes

• Guest-focused, confident, and service-oriented.
• Courteous, professional, and calm under pressure.
• Energetic team player with a positive attitude and strong work ethic.
• Embodies InterContinental values of elegance, authenticity, and cultural appreciation.

What You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family.

Don’t quite meet every single requirement but still believe you’d be a great fit for the role? We’d love to hear from you! Click Apply and start your journey with us today.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?