In Room Dining & Club Supervisor-Six Senses The Palm Dubai

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel operator in the United Arab Emirates seeks an In Room Dining & Club Supervisor responsible for ensuring exceptional service in the club and dining areas. The role requires a Bachelor’s degree in Hospitality, a minimum of three years of experience in a similar role, and strong skills in inventory management and customer service. Candidates should be fluent in English, with additional languages preferred, and demonstrate knowledge of food and beverage policies. This position involves developing departmental strategies and maintaining high service standards.

Qualifications

• Minimum of three years’ experience in a luxury hotel operational role.
• Comprehensive knowledge of safety, security, and emergency procedures.
• Understanding of food and beverage terminology and operations.

Responsibilities

• Ensure an exceptional guest experience in IRD & Club areas.
• Conduct monthly inventory and adhere to pricing guidelines.
• Keep updated on industry trends to improve services.

Skills

Advanced MS Office

Familiarity with OPERA and MICROS

Fluent in English

Education

Bachelor’s degree in Hospitality, Hotel or Business Management

Tools

Food and beverage policies

Inventory control systems

Job description

As In Room Dining & Club Supervisor, I will assume full responsibility for the efficient operation of the resort's club and In Room Dining department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the In Room Dining & Club Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will support an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:

• Keeping abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of the resort's Food and Beverage experience.
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in my department, our rigorous adherence to LQA standards.
• Responsible for an exceptional guest experience service in IRD & Club areas.
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting department and guests’ orders on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
• Be responsible and ensure that IRD amenities, menus and wine lists will remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Responsible for monthly inventory.
• Follow pricing guidelines given set by the property.
• Thorough knowledge of all facilities and services offered by the property.
• Support updating guest history profile.
• Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.

Qualifications

To execute the position of In Room Dining & Club Supervisor, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than three years’ experience in a similar luxury hotel operational role.

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including OPERA and MICROS platforms and have knowledge on property and policies on Food and Beverage and policies on discounts/food promotion etc. I am familiar with Food and beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.

Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a In Room Dining & Club Supervisor at Six Senses The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.