Implementation Partner, In-Store

DoorDash; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food delivery service is looking for an Implementation Partner in Dubai to help new clients configure and launch the platform. This role involves leading client onboarding, managing multiple projects, and collaborating across teams to enhance customer satisfaction. Candidates should have over 2 years of experience in customer-facing roles, particularly in SaaS or hospitality technology.

Qualifications

• 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
• Clear and confident communicator, both in writing and in person.
• Experienced in managing projects and keeping things on track.

Responsibilities

• Lead onboarding activities including project kick-off, training, and launch.
• Manage multiple implementation projects at once to align with customer goals.
• Collaborate across teams to drive product adoption.

Skills

Customer communication

Project management

Critical thinking

Problem-solving

Detail-oriented

Job description

About the Team

The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.

About the Role

As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

You’re excited about this opportunity because you will…

• Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

We’re excited about you because…

• You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
• You’re a clear and confident communicator, both in writing and in person
• You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
• You’re experienced in managing projects and keeping things on track
• You thrive in fast-paced, startup environments and love working collaboratively with others

About SevenRooms

In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.

As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.