ICT Engineer

GEMS SCHOOLS IN UAE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading educational institution in Dubai is seeking an experienced ICT Engineer. The role involves providing extensive IT support to staff and students, managing the ICT infrastructure, and ensuring optimal performance and security of systems. The ideal candidate has over five years of relevant experience, a Bachelor's degree in Computer Science, and excellent technical problem-solving abilities. This position aims to support high-quality teaching and learning experiences through reliable ICT resources.

Qualifications

• 5+ years managing and maintaining ICT infrastructure, preferably in a school.
• Strong communication skills and attention to detail are essential.
• Ability to multitask and work under pressure during peak periods.

Responsibilities

• Provide comprehensive IT support to administrative and educational staff.
• Oversee installation, configuration, maintenance, and monitoring of hardware.
• Ensure performance and security of ICT services in line with standards.
• Provide technical support to staff and students.
• Support the rollout and maintenance of approved software platforms.
• Maintain records of ICT assets and licenses.

Skills

ICT system management

Technical support

System maintenance

Communication skills

Problem-solving

Education

Bachelor’s degree in Computer Science or related field

Job description

GEMS School’s in the UAE are looking for an ICT Engineer to provide comprehensive IT support to all administrative and educational staff, ensuring effective use of systems and applications (intranet and internet). Oversee the installation, configuration, maintenance, and monitoring of the school's computer hardware, operating systems, and related technologies.

Key skills

• Manage, maintain, and support the school’s ICT systems, including servers, networks (LAN/WAN/Wi‑Fi), telephony, printers, AV systems, and classroom technology.
• Ensure high availability, performance, and security of all ICT services in line with GEMS corporate IT standards.
• Provide first- and second-line technical support to staff and students, ensuring issues are logged, tracked, and resolved within agreed service levels.
• Support the rollout and maintenance of GEMS‑approved software platforms, learning management systems, and digital tools.
• Ensure classroom ICT resources are functional, up to date, and ready to support high-quality teaching and learning experiences.
• Support regular system updates, backups, antivirus protection, and access control measures.
• Maintain accurate records of ICT assets, licenses, and configurations in accordance with audit and compliance requirements.
• Uphold GEMS safeguarding policies, ensuring all ICT systems support a safe learning environment for students.
• Promote safe online practices and report any safeguarding or e‑safety concerns in line with school procedures.
• Ensure ICT equipment and installations comply with health and safety standards.

Qualifications & Experience

• Bachelor’s degree in Computer Science or a related field.
• Minimum of five (5) years of hands‑on experience in managing and maintaining ICT infrastructure, preferably within a school environment.
• Strong communication skills, keen attention to detail, and effective technical problem‑solving abilities.
• Capable of multitasking and working efficiently under pressure during peak periods.