ICQA Supervisor

Q-Express Documents Transport - G25; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is searching for a Supervisor to oversee daily operations. Responsibilities include managing training needs, ensuring safety and quality, and fostering a culture of productivity. The ideal candidate will have experience with Microsoft Office and be able to work flexible hours. Join a dynamic team to drive results and implement process improvements. This role aims to enhance member experience while ensuring operational excellence.

Qualifications

• 1+ years of experience with Microsoft Office products.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to manage absence and performance effectively.

Responsibilities

• Identify training needs and monitor department performance.
• Supervise daily activities ensuring safety and quality.
• Drive results and share best practices across departments.

Skills

Microsoft Office (Word, Excel, and Outlook)

Performance Management

Teamwork and Collaboration

Education

High school diploma or equivalent

Job description

Overview

As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function.

Responsibilities

• This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity.
• Supervising day‑to‑day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations.
• Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication.
• Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely.
• Prioritizing appropriately to meet deadlines.
• Exhibiting professional behavior while coping well with ambiguity and change.
• Driving results and approaching obstacles proactively.
• Ensuring company policies are communicated and enforced consistently.
• Sourcing and nurturing ideas and rolling them into improvement plans.
• Taking proactive steps to ensure best practices are shared across all departments, shifts and within the entire organization.
• Working closely with HR, Facilities, Safety and IT to build and secure support and resources for projects and initiatives.
• Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management.
• Assisting with the establishment of long‑term operational strategic plans.
• Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth.
• Recognizing top performance, coaching and progressive discipline for poor performance.
• Proposing and implementing improvements in equipment and processing methods.
• Conducting timecard review daily and weekly to ensure pay accuracy.
• Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed. This includes an expectation to arrive at least 30 minutes early and remain 30 minutes after the shift to complete pass‑downs, reports and timecard reviews.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience.
• High school diploma or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Work 40 hours per week, and overtime as required.

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