Hybrid IT Support Analyst – Proactive Tech Troubleshooter

Marsh McLennan Companies; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global risk management firm is seeking an experienced IT Support Senior Analyst for their Dubai office. The role involves providing technical support for colleagues, managing hardware and software issues, and ensuring effective communication. The position is hybrid, requiring at least four days onsite per week. Candidates should have a technology-related degree and two years of relevant experience. Strong troubleshooting skills and excellent customer service are essential, alongside fluency in English.

Qualifications

• 2 years of experience in a technical support role.
• Very strong knowledge of industry desktop operating systems and software.
• Ability to work independently and under pressure.

Responsibilities

• Provide technical support through various channels.
• Assist with hardware and software issues.
• Monitor and elevate issues until resolution.

Skills

Technical troubleshooting

Customer service skills

Organizational skills

Fluent in English

Education

Associates degree in a technology related discipline

Tools

Incident management system

Job description

A global risk management firm is seeking an experienced IT Support Senior Analyst for their Dubai office. The role involves providing technical support for colleagues, managing hardware and software issues, and ensuring effective communication. The position is hybrid, requiring at least four days onsite per week. Candidates should have a technology-related degree and two years of relevant experience. Strong troubleshooting skills and excellent customer service are essential, alongside fluency in English.