Human Resource Coordinator

Experts Plus Recruitment Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment services company is seeking an HR Coordinator to manage outsourced employees for a government project in Dubai. This role involves handling employee relations, payroll coordination, and on-site HR support. The ideal candidate will have 2-4 years of HR coordination experience, strong communication skills, and a keen understanding of UAE Labor Law. Proficient use of MS Excel and PowerPoint is mandatory. Arabic speaking candidates are preferred, and interviews are starting soon.

Qualifications

• 1–3 years of experience in customer service or outsourcing operations.
• 2–4 years of experience in HR coordination or employee relations.
• Preferred experience managing large teams (100+ employees).
• Knowledge of UAE Labor Law and staffing operations.
• Proficient in MS Office and timesheet management tools.

Responsibilities

• Serve as the primary contact for employees on the client's project.
• Manage employee queries related to payroll and attendance.
• Handle employee grievances and support investigations.
• Assist with onboarding and offboarding processes.
• Prepare HR reports on turnover, attendance, and payroll.

Skills

Customer service experience

HR knowledge

Communication skills

Problem-solving attitude

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

MS Excel

PowerPoint

HRIS systems

Job description

Job Purpose

We are looking for an HR Coordinator to manage outsourced employees deployed to a government project. The role involves employee relations, grievances handling, timesheet verification, payroll coordination, and on-site HR support. The person will serve as the primary representative for all employee matters. The coordinator will be responsible for overseeing employee relations and day-to-day coordination for the staff in the company. The role requires strong customer service / call centre experience with HR knowledge. The position functions both as an HR coordinator and a project coordinator for the assigned workforce.

Requirements

Employee Relations & Support

• Act as the primary point of contact for employees assigned to the client's project.
• Manage employee queries related to pay slips, salary certificates, leave, attendance, and general concerns.
• Handle grievances, complaints, and conduct basic investigations when required.
• Ensure professional resolution of issues in coordination with the HR team.

HR & Administrative Support

• Assist employees with HR documentation and policy clarification.
• Support onboarding and offboarding activities for staff.
• Maintain employee files, contracts, visa/EID status, and HR system updates.
• Monitor leave balances and ensure proper documentation for sick leave, annual leave, and absences.
• Prepare HR-related reports (turnover, attendance, manpower status, payroll summaries).

Timesheet & Payroll Management

• Collect, verify, and validate monthly timesheets for 100–160 employees (or as assigned).
• Coordinate with Finance / Payroll departments to ensure accurate and timely salary processing.
• Track overtime, leaves, deductions, and any payroll‑impacting changes.

Project Coordination

• Serve as the liaison between the employee team and companies operations / contact points.
• Coordinate shift schedules, replacements, and manpower requirements.
• Follow up on attendance, performance issues, and operational concerns.

Reporting & Documentation

• Prepare daily, weekly, and monthly reports on staffing, grievances, and project updates.
• Create presentations and maintain trackers using Excel and PowerPoint.

Candidate Requirements

Education & Experience

• 1–3 years of experience in call center, customer service, or outsourcing operations.
• 2–4 years of experience in HR coordination, employee relations, or outsourced workforce management.
• Experience managing large teams (100+ employees) preferred.
• Knowledge of UAE Labor Law and outsourced staffing operations.
• Proficient in MS Office, HRIS systems, and timesheet management tools.

Technical Skills

• Excellent proficiency in MS Excel and PowerPoint (mandatory).
• Strong reporting, documentation, and data management skills.

Soft Skills

• Strong communication and interpersonal skills.
• Ability to manage a large workforce (160+ staff) with professionalism.
• Problem‑solving attitude, organized, and able to work independently.
• High level of maturity, discipline, and stakeholder management capabilities.

Additional Notes

• Arabic‑speaking candidates are preferred.
• Gender and driving license requirements are pending confirmation from the hiring manager.
• Interviews are expected to begin next week.