Housekeeping Supervisor

Sofitel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking a Housekeeping Supervisor to oversee operations, ensuring standards are met and guest requests are accommodated. Responsibilities include supervising staff, conducting inspections, and coordinating with various departments to provide exceptional service. Ideal candidates will be experienced in housekeeping management and possess strong leadership skills.

Qualifications

• Experience in housekeeping operations management.
• Strong leadership and supervisory skills.
• Knowledge of hotel standards and procedures.

Responsibilities

• Supervise housekeeping operations and adherence to standards.
• Conduct inspections and ensure cleanliness of rooms and public areas.
• Coordinate with Front Office and other departments.

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.
• To supervise that all designated rooms are prepared as per standards and according to guest requests and needs.
• To supervise that all designated public areas are cleaned and maintained as per established standards, set-ups and schedules.
• To make daily room and public area inspections as per designated sections and to report any deviation from standard set-ups and maintenance.
• To follow up on the out of service rooms.
• To follow up appropriate stock level for the smooth run of the designated Housekeeping operations and to initiate requisitions accordingly.
• To ensure proper linen supply for the designated floors.
• To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To have a complete knowledge of chemical products and their proper and economical use.
• To ensure the strict control of room keys and section keys.
• To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.
• To assist in implementing Focus and other financial procedures.
• To respect Lost and Found procedures.
• To be aware of all VIPs visiting or staying in the hotel.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.