Housekeeping Coodinator

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking a dedicated Housekeeping Coordinator to ensure excellent guest service and maintain hotel standards. Candidates should have at least 2 years of administrative experience within a hotel environment, and strong communication skills in English. This full-time position offers the opportunity for professional growth in a dynamic team setting. Join us to contribute to our guests' memorable experiences.

Qualifications

• Minimum of 2 years experience in a Coordinator or administrative position.
• Fluent communication in English is required.
• Professional appearance and etiquette expected.

Responsibilities

• Attend and handle all guest requests as per hotel standards.
• Ensure all guests enjoy their stay with personal service.
• Coordinate with all departments based on guest needs.

Skills

Guest service

Communication in English

Interpersonal skills

Attention to detail

Teamwork

Flexibility

Tools

Microsoft Excel

Microsoft Word

Hotel Property Management systems

Job description

Key Deliverables and Responsibilities

• To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
• To answer and handle calls and messages properly using the telephone etiquettes and Movenpick standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items availability in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
• To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Executive housekeeper.
• Open to changes analyses successes and failures. Seek for solutions and improvement. Enjoy challenges. Deal well with ambiguity and uncertainty.
• Self-Development Is personally committed to and actively works to improve him/her. Understand that different situations call for different skills and approaches; work to deploy strengths and work on compensating for weakness and limits. Pick up on the need to change personal interpersonal and managerial behavior and seeks feedback.

Qualifications

• Minimum of 2-year experience in a Coordinator or administrative position in a hotel (Housekeeping environment)
• Computer skills required (Microsoft Excel and Microsoft Word).
• Experience with Hotel Property Management systems & dispatch Systems.
• Good business practice.
• Excellent people management knowledge.
• Positive attitude.
• Fluent communication in English.
• Professional appearance and etiquette.
• Aware and attentive to FLHSS standards: diligent attention to safety.

Additional Information

• Excellent English in Oral and Written. Ability to speak other language and / or basic understanding of other languages an advantage.
• Good interpersonal skills with the ability to communicate with all levels of employees.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Good presentation and influencing skills.
• Multicultural awareness and able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in a dynamic environment.
• Self-motivated and energetic.
• High integrity and able to keep confidentiality.
• Sense of urgency

Remote Work

No

Employment Type

Full-time