Housekeeping Clerk

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking candidates for a role focused on managing room status and providing exceptional guest service. The ideal applicant will possess excellent communication skills, be able to handle multiple tasks effectively, and maintain high professional standards. The position involves coordination with various departments and adherence to safety protocols.

Qualifications

• Strong written and verbal communication skills.
• Skilled in multitasking and prioritizing responsibilities.
• Ability to resolve guest-related situations effectively.

Responsibilities

• Report for duty punctually in correct uniform.
• Manage room status reports and special requests.
• Handle telephone inquiries and provide prompt service.
• Maintain accurate records and control key distribution.
• Inform security of emergencies and liaise with maintenance.

Skills

Excellent communication

Ability to handle multiple tasks

Ability to prioritize responsibilities

Ability to resolve guest challenges

Knowledge of Microsoft Word, Excel, PowerPoint

Job description

Responsibilities

• Report for duty punctually, wearing the correct uniform and name tag at all times.
• Manage room status reports, assignments, and updates, including VIP rooms and special requests.
• Coordinate with Front Office and Floor Supervisors regarding arrivals, departures, and room status.
• Handle telephone inquiries, log messages, and respond to requests from Royal Service promptly and politely.
• Maintain accurate records, including logbooks, lost and found items, and filing systems.
• Monitor and control key distribution and pager assignments.
• Liaise with Engineering department regarding maintenance and out-of-order rooms.
• Inform security of any emergencies brought to Housekeeping's attention.
• Maintain high standards of personal hygiene and adhere to fire and safety rules.
• Foster good working relationships with colleagues, superiors, and other departments.

Qualifications

• Excellent communication, both written and verbal
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage