Housekeeping Attendant

Hilton Worldwide, Inc.; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Housekeeping Attendant in Fujairah City. Responsibilities include supporting the Housekeeping team, ensuring high standards, and providing exceptional service to guests. Ideal candidates should have previous laundry experience, good communication skills, and a commitment to cleanliness. Join a team dedicated to creating remarkable hospitality experiences.

Qualifications

• Previous experience in Laundry is required.
• Excellent standards of cleanliness are essential.
• Ability to work effectively in a team is necessary.

Responsibilities

• Support Housekeeping and Laundry with guest requests.
• Ensure high operating standards in Housekeeping and Laundry.
• Provide excellent guest service.

Skills

Planning and organizing

Good oral and written communication

Experience in Laundry

Interpersonal skills

Proficiency in Microsoft Office

Customer service

Cleanliness standards

Teamwork

Attention to detail

Positive attitude

Tools

Microsoft Office

Job description

Overview

Job Description - Housekeeping Attendant (HOT0BVYO)

Work Locations

DoubleTree by Hilton Fujairah City Fujairah Business Centre, Al Maktoum Rd Fujairah

Responsibilities

• Support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members so that work can be done in an efficient and timely manner, ensuring an exceptional experience for our guests.
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry team members, with an emphasis on training and teamwork.
• Provide excellent guest service.
• Assist with availability and release of rooms for guest service along with Floor Housekeeping supervision.
• Manage controls of the Housekeeping department (e.g., frequency of employees, release of master keys, logging incidents, input/output of uniforms and linen, among others).
• Check daily guest information in the CRM and ensure that the preferences and requests are met on time.
• Coordinate special occasions (e.g., marriage, death, maternity) for flowers or embroidery on special linen (wedding and pampering).
• Maintain monthly Lost and Found records and donations.
• Inspect uniforms and arrange cleaning and/or repairs as needed.
• Coordinate and control all traffic of documents and people within the department; release linen from Laundry daily.
• Process daily guest clothing releases for guests using the laundry service.
• Close Laundry expenses monthly and provide reports.
• Replace a Laundry Attendant in case of holidays, days off or absences.

What are we looking for?

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency at an intermediate level with computers and programs including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness
• Ability to work in a team
• Excellent attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!