Hotel Receptionist & Guest Experience Lead

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Hotel Receptionist who will greet guests and provide outstanding customer service. The ideal candidate will have at least one year of experience in a front office role, knowledge of the Opera system, and fluency in Arabic. Responsibilities include managing all guest inquiries, processing reservations and payments, and ensuring guest safety while delivering a warm brand-standard welcome. The role offers a competitive salary, accommodation, and a supportive work environment for career growth.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Qualifications

• Minimum of one-year experience as Hotel Receptionist in Front Office.
• Knowledge of Arabic – speaking, writing, reading is essential.

Responsibilities

• Greet and welcome guests, providing timely brand-standard service.
• Answer guest queries about promotions and local events.
• Process payments and manage reservations accurately.
• Build long-term relationships with corporate leads.
• Communicate effectively with departments for service delivery.
• Ensure safety of all guests in accordance with safety procedures.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Ability to work under pressure

Teamwork ability

Proactive organizational skills

Exceptional customer service

Tools

Opera (PMS)

Job description

A leading hotel chain in Dubai is seeking a Hotel Receptionist who will greet guests and provide outstanding customer service. The ideal candidate will have at least one year of experience in a front office role, knowledge of the Opera system, and fluency in Arabic. Responsibilities include managing all guest inquiries, processing reservations and payments, and ensuring guest safety while delivering a warm brand-standard welcome. The role offers a competitive salary, accommodation, and a supportive work environment for career growth.