Hotel Manager

Marriott Hotels Resorts; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a strategic operations leader to oversee various departments, including Sales & Marketing, Housekeeping, and Food & Beverage. The ideal candidate will have significant experience in hotel operations and a successful background in sales leadership. This role is pivotal in enhancing guest satisfaction and financial performance while implementing effective strategies to meet commercial goals. Candidates should possess strong communication skills and the ability to foster a productive work environment.

Qualifications

• Minimum 8 years of experience in hotel operations or sales and marketing.
• Demonstrated success in a senior sales leadership role.

Responsibilities

• Lead the Sales & Marketing function to drive revenue.
• Ensure guest satisfaction and financial results.
• Conduct regular tours to assess operational opportunities.

Skills

Sales & Marketing leadership

Revenue performance management

Guest satisfaction focus

Financial analysis

Education

2-year degree in Business Administration or related field

4-year bachelor’s degree in Business Administration or related field

Job description

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Recreation/Fitness Center, Housekeeping, and Food & Beverage/Culinary and Event Management. The position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy, ensuring implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues, and maximises financial performance.

A proven track record in a senior Sales & Marketing leadership role is essential as the role includes oversight of these functions with a strong commercial focus.

As a member of the Executive Committee, the role develops and implements propertywide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees, and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2‑year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related field; minimum 8 years of experience in hotel operations or sales and marketing, including demonstrated success in a senior sales leadership role.
• OR
• 4‑year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related field; minimum 6 years of experience in hotel operations or sales and marketing, including a proven track record in a senior sales leadership role.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

• Leads the Sales & Marketing function as the primary focus of the role, setting clear commercial objectives and driving revenue performance across all segments.
• Oversees additional operational areas and supports department heads in achieving guest satisfaction and financial results.
• Keeps the leadership team focused on critical operational priorities that enhance both the guest experience and profitability.
• Reviews financial reports to evaluate performance against budget with a particular focus on revenue generation through strategic sales initiatives.
• Ensures that capital expenditure and departmental budgets align with commercial and service strategies.
• Identifies areas of concern across operations and supports teams in developing performance improvement plans.
• Coaches department heads on managing costs, including wages and controllable expenses, without compromising quality or service.
• Develops and executes an operational strategy aligned with the brand's commercial goals and supports its implementation across the hotel.
• Holds teams accountable for financial results, guest experience, and alignment with overall property goals.

Managing Property Operations

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow‑up actions to the team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours the building on a regular basis, speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on the property.
• Champions the brand's service vision for product and service delivery and ensures alignment among the property leadership team.
• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an open‑door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand‑up meetings, and models desired service behaviors in all interactions with guests and employees.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience

Manager