Hotel Host - Reservations

Hyatt Hotels Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Dubai is seeking a Reservations Host to provide warm, efficient service in line with brand values. This role involves handling guest reservations, inquiries, and ensuring guest satisfaction throughout their booking journey. The ideal candidate will have a degree or diploma in hospitality, at least 2 years of hotel experience, and excellent communication skills. Knowledge of Arabic is a plus. Join our dynamic team in delivering exceptional service and creating memorable experiences for our guests.

Qualifications

• Minimum 2 years work experience as Reservations Agent in hotel operations.
• Arabic speaking will be an advantage.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Handle guest reservations and inquiries with courtesy and efficiency.
• Provide accurate information on hotel services and local attractions.
• Maintain guest history records and ensure repeat guests are recognized.

Skills

Customer service

Communication skills

Problem-solving

Education

Degree or diploma in Hospitality or Tourism management

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Hyatt Place Dubai Hotels is seeking a Reservations Host to deliver warm, efficient, and guest‑focused service that reflects the Hyatt brand promise and values. The role supports guests throughout their booking journey while ensuring accuracy, professionalism and a seamless experience.

Key Responsibilities

• Handle guest reservations and inquiries with courtesy, efficiency and adherence to Hyatt standards
• Provide accurate information on hotel services, room features and local attractions; manage guest requests, special arrangements and complaint resolution with care and follow‑through
• Maintain guest history records and ensure repeat guests are recognized and pre‑registered
• Uphold financial and data‑handling policies, ensuring accurate reporting
• Support operational standards, including telephone etiquette and brand compliance
• Collaborate effectively with colleagues and contribute to a positive team environment
• Participate in required training, follow hotel policies, and remain flexible to support business needs

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Reservations Agent in hotel operations.
• Excellent customer service & communications skills are a must.
• Arabic speaking will be an advantage.
• Able to execute daily operations of answering inbound customer service phone calls.
• Able to develop strong relationships with customers by building rapport, providing personable customer service and effectively assessing and addressing their needs.
• Good problem solving, administrative and interpersonal skills are a must.

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