Hotel Guest Services Specialist (24/7)

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is seeking an Instant Service Agent to provide exceptional service to guests, handle inquiries, and manage requests efficiently. Candidates should have a minimum of two years’ experience in a similar role within a 5-star hotel or customer service environment, possess strong communication skills in English, and be proficient in Microsoft Office. This position offers competitive compensation and various benefits to enhance work life, including room discounts and comprehensive training.

Benefits

Competitive salary

Full uniform

Impressive room discounts

Training opportunities

Qualifications

• Minimum two years’ experience in a similar role in a 5-star hotel or customer service.
• Intermediate knowledge of Microsoft Office and Microsoft Outlook is required.
• Knowledge of an additional language is advantageous.

Responsibilities

• Provide prompt, courteous, and efficient service to guests.
• Handle incoming and wakeup calls efficiently.
• Notify guests of any delays in their requests.

Skills

Customer service orientation

Excellent written and verbal English communication

Teamwork

Ability to manage multiple tasks

Eager to learn and stay motivated

Tools

Microsoft Office

Opera system

Job description

A leading hospitality company in Ras al-Khaimah is seeking an Instant Service Agent to provide exceptional service to guests, handle inquiries, and manage requests efficiently. Candidates should have a minimum of two years’ experience in a similar role within a 5-star hotel or customer service environment, possess strong communication skills in English, and be proficient in Microsoft Office. This position offers competitive compensation and various benefits to enhance work life, including room discounts and comprehensive training.