Hostess

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a candidate for a customer-focused host position. Responsibilities include managing restaurant reservations, assisting in server duties, and providing exceptional customer service. Candidates should demonstrate excellent communication skills and a professional demeanor. Previous experience in restaurant or hotel roles is advantageous but not mandatory. This role emphasizes strong organizational skills and the ability to interact positively with guests.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Previous customer service experience required.
• It is not mandatory to have hotel experience, a stand alone restaurant role as a Hostess is also welcomed to apply.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or special requests.
• Distribute reservations among servers equally.
• Answer the phone politely and informatively.
• Have complete knowledge of all food and beverage menus.
• Understand server and runner tasks and provide assistance.

Skills

Excellent communication skills in English

Customer service experience

Organizational skills

Interpersonal abilities

Problem-solving abilities

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
• Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and what; know your prices; know the promotions, special events etc..
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Have a fair idea about general information around the city.To be aware of all the policies and procedures in the Hotel.
• Other duties as assigned

Qualifications

• Excellent communication skills in English, both written and verbal.
• Previous customer service experience required
• It is not mandatory to have hotel experience, a stand alone restaurant role as a Hostess is also welcomed to apply
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• High level of energy and professional at all times
• Excellent personal presentation and grooming