Hostess

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a service-oriented professional to join their team. Responsibilities include providing courteous service, supervising operations within the Food & Beverage Division, and ensuring cleanliness and organization. Candidates should have a high school diploma, training in hospitality is preferred, and 1-2 years of experience in a luxury environment. Strong communication skills in English are essential, and additional languages are a plus.

Qualifications

• 1-2 years of experience in a luxury hotel or fine dining.
• Formal training in hospitality management is an advantage.
• Knowledge of basic computer skills.

Responsibilities

• Provide professional and courteous service at all times.
• Supervise and demonstrate duties in the assigned area.
• Ensure cleanliness and organization of the restaurant.

Skills

Customer service

Food & Beverage knowledge

Strong communication skills

Flexibility in tasks

Education

High school diploma or equivalent

Hospitality or tourism-related certification

Tools

POS software

Reservation systems

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

• Provide courteous, professional, efficient, and flexible service at all times, following Park Hyatt Dubai Standards of Performance
• Have full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set
• Be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned
• Be fully conversant with all services and facilities offered by the hotel
• Perform opening and closing procedures established for the Place of Work as assigned
• Have thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives
• Ensure that the Place of Work and surrounding area is kept clean and organized at all times
• Monitor operating supplies and reduce spoilage and wastage
• Handle guest enquiries either by telephone or in person in a courteous and efficient manner, report guest complaints or problems to supervisors if no immediate solution can be found, and assure follow-up with guests
• Make table reservations and thereby effectively control and maximize the flow of guests
• Assist in the operation and service as required
• Establish rapport with guests, providing guest recognition and good customer relationships
• Maintain and update the restaurant guest history records
• Maintain a legible and up-to-date reservation book
• Type and coordinate the printing of all restaurant menus for the Outlet
• Fully support the Departmental Trainers function in the Department assigned
• Project at all times a positive and motivated attitude and exercise self-control
• Have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures

Qualifications

• High school diploma or equivalent; hospitality or tourism-related certification/diploma preferred
• Formal training in customer service, food & beverage, or hospitality management is an advantage
• Previous experience (1–2 years) in a luxury hotel, fine dining restaurant, or upscale hospitality environment
• Strong communication skills in English; additional languages are highly valued in international 5-star settings

Knowledge of reservation systems, point-of-sale (POS) software, and basic computer skills

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