Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Dubai is seeking a Host/Hostess to provide exceptional guest service in a dynamic environment. The ideal candidate is energetic, possesses excellent communication skills, and has the ability to work as part of a team. Responsibilities include ensuring service standards, maintaining knowledge of offerings, and promoting positive relationships among colleagues. Full-time employment with assistance in visa process and benefits will be provided.

Qualifications

• Must be guest-oriented with a vibrant personality.
• Proficient in English; additional languages are an asset.
• Ability to handle a multitude of tasks in a changing environment.

Responsibilities

• Provide service reflecting high standards.
• Report to duty punctually in uniform.
• Have full knowledge of the menu and beverage lists.
• Promote positive working relationships with colleagues.
• Follow safety and sanitation policies.

Skills

Outstanding guest services skills

Professional presentation

Verbal & written communication skills

Problem-solving skills

Flexibility in working hours

Computer literate in Microsoft Windows and MS Office

Typing speed of 25 words per minute

Job description

The Host / Hostess will act as a personal representative of the hotel providing service that reflects the high standards of Fairmont Dubai. It is our goal to exceed all Guests expectations when they come to dine with us. Team service will be a key to our success in providing a warm and personal experience.

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Report to duty punctually in full uniform according to appearance and grooming standards
• Promote and maintain a positive working relationship at all times with all the Colleagues of Outlet and Fairmont Dubai
• Consistently offer professional, friendly, and warm service
• Follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
• Have full knowledge of the menu, beverage lists in your outlet, and all other special promotions taking place in the hotel
• Have knowledge of all menus and offerings necessary in order to understand the servers tasks on micros
• Understand shift end reports, have knowledge of non-cash / cash transactions, and procedures for depositing monies into safe or collecting due backs
• Attend pre-shift, weekly, and monthly meetings to continually improve the Guests experience
• Understand how to operate all the equipment used in the outlet
• Actively participate in all health and safety procedures for outlet and the entire hotel
• Follow all safety and sanitation policies when handling food and beverage
• Carry out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery

Qualifications :

• Must possess outstanding guest services skills, professional presentation, and sophisticated verbal & written communication skills
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in the English language (verbal & written), additional languages are an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours and able to work with little or no supervision
• Must have the ability to assess and make decisions based on strong analytical problem-solving skills
• Must be computer literate in Microsoft Windows and MS Office suite
• Able to type 25 words per minute

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Frequent kneeling, pushing, pulling, sittings

Additional Information :

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Employment Type :

Full-time