Hostess

Dusit Thani Dubai; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Abu Dhabi seeks a Host/Hostess to greet and seat guests, manage reservations, and ensure exceptional service quality. Ideal candidates should hold a vocational diploma and have strong English communication skills. Previous experience is preferred, but fresh graduates are welcome to apply. This position offers an opportunity to be part of a dynamic team focused on guest satisfaction.

Qualifications

• Minimum education of Vocational diploma in any discipline.
• Minimum of 1 year in hospitality business. Fresh graduate is welcome.
• Knowledgeable in various kinds of food and beverage.
• Have excellent English communication skills both in written and spoken.
• Computer literate.

Responsibilities

• Responsible for seating and greeting guests according to standards.
• Controls and maintains operating equipment and supplies for service.
• Plans out the seating chart and organizes reservations.
• Operates the table management system effectively.
• Liaises with guests to check on service delivery and satisfaction.

Skills

Excellent English communication skills

Interpersonal skills

Pleasant personality

Education

Vocational diploma

Job description

Responsibilities

• Responsible for seating and greeting the guests, escorting them to their table, pulling chairs for the ladies, and presenting menus according to Dusit Standards.


• Controls and maintains the sufficiency of operating equipment and supplies for service, keeps the stand or reception desk clean and organized at all times.


• Plans out the seating chart and organizes the reservations (planning is everything when running an effective host stand).


• Effectively operates the table management system


• Liaises with guests to check up on service delivery and guest’s satisfaction for service and product improvement


• Bids farewell to all guests. Checks to see that everything was wonderful. The host or hostess is the first impression the guest gets and is also the last. If there was any problem, quickly get a manager to rectify the situation.


• Promotes impressive service to achieve the financial goals of the Outlet by maximizing guest satisfaction whenever the chance arises.


• Monitors grooming standards for all service personnel in the outlet.


• Maintains a clean and wholesome ambiance in the area, controlling room temperature, ventilation, and lighting effects.


• Organizes and maintains the cleanliness and tidiness of all the dining room, entryway, bathrooms, and ensures that menus are kept clean throughout operations, as well as other operating amenities are well-stocked and prepared.


• Attends daily briefing and de-briefing as required by supervisors.


• Participates in all training organized by hotel management to improve the service, skills and knowledge.


• Performs other duties as assigned by supervisors.

Report Lines & Communications

• Reports to Assistant Outlet Manager/ Outlet Supervisor.


• Coordinates with other outlet heads and kitchen section heads for reservations, special VIP arrangements and other activities in the Hotel.

Others

• Continuous learning through own IDP.


• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

• Minimum education of Vocational diploma in any discipline.


• Minimum of 1 year in hospitality business. Fresh graduate is welcome.


• Knowledgeable in various kinds of food and beverage.


• Have excellent English communication skills both in written and spoken.


• Computer literate.


• Pleasant personality with good communication and interpersonal skills