Hostess

NOVOTEL; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Hostess to create a warm, welcoming first impression for guests. The Hostess will manage reservations, greet guests, and coordinate seating to ensure a pleasant dining experience. The ideal candidate has at least 1 year of experience in a 4-5 star hotel, is fluent in Arabic and English, and possesses strong communication and organizational skills. This role offers the opportunity to work in a diverse environment, ensuring excellent customer service.

Benefits

Diversity & Inclusion commitment

Qualifications

• Minimum 1 year of experience in a 4-5 star hotel.
• Pleasant and professional appearance.
• Ability to multitask effectively.

Responsibilities

• Create a warm, welcoming first impression for all guests.
• Manage reservations and greet guests upon arrival.
• Coordinate seating to ensure smooth restaurant operations.

Skills

Fluent Arabic

Fluent English

Excellent communication skills

Strong organizational skills

Job description

Job Description

The Hostess is responsible for creating a warm, welcoming first impression for all guests. She manages reservations, greets guests upon arrival, and coordinates seating to ensure smooth restaurant operations and a pleasant dining experience.

Maintain complete knowledge of :

• Dining room layout, table / seat / section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIP’s
• Scheduled in-house group activities, locations and times
• All department policies / service procedures
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation / cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant
• Seat Guest accordingly to floor plan / being fair to each F&B Attendant.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.

Be familiar with hotel services / activities to respond to guest inquiries accurately.

To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.

• To assist in Menu printing.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotelstandards.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

Qualifications

• 1 year of experience in 4–5-star hotel.
• Desirable : Female, Fluent Arabic and English Speaker.
• Previous experience in a Guest Service or Hostess role is an advantage.
• Excellent communication and interpersonal skills.
• Pleasant, professional appearance and grooming.
• Strong organizational skills and ability to multitask.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.