Helix ITSM Workflow Engineer & Process Optimizer

Müller`s Solutions; United Arab Emirates; Remote; AED 90,000 - 120,000; Full time

Job summary

A forward-thinking technology consulting firm is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to enhance IT service management solutions. The role focuses on analyzing and implementing workflows within the Helix ITSM platform, ensuring alignment with business objectives. Ideal candidates should have a Bachelor's degree in Computer Science and 3-5 years of experience in IT service management.

Benefits

Competitive salary and benefits package

Opportunity to work with a talented team

Exciting projects and innovative work environment

Qualifications

• 3-5 years of experience in IT service management with Helix or similar platforms.
• Excellent communication and interpersonal skills.
• Proficient in analyzing business requirements.

Responsibilities

• Analyze and optimize processes within the Helix ITSM platform.
• Design and implement efficient workflows.
• Collaborate with stakeholders to gather requirements.

Skills

IT service management

Workflow design

Process mapping

Problem-solving

Communication

Education

Bachelor's degree in Computer Science

Job description

A forward-thinking technology consulting firm is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to enhance IT service management solutions. The role focuses on analyzing and implementing workflows within the Helix ITSM platform, ensuring alignment with business objectives. Ideal candidates should have a Bachelor's degree in Computer Science and 3-5 years of experience in IT service management.