Head Waiter/Waitress

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A major hospitality company is seeking an experienced restaurant manager in Dubai. This full-time role emphasizes ensuring smooth operations and high guest satisfaction. Applicants must possess at least 2 years of management experience in restaurant settings, strong communication skills, and the ability to multitask. Join a vibrant team dedicated to delivering exceptional dining experiences in a high-paced environment.

Qualifications

• Minimum 2 years management experience in restaurants and bars.
• Ability to multitask in a fast‑paced environment.
• Strong verbal and written communication skills in English.

Responsibilities

• Ensure the day-to-day operation is smooth in the restaurant.
• Assist the leadership team in achieving high guest satisfaction.
• Guide and lead the server in the restaurant.
• Maximize sales potential and encourage upselling.

Skills

Management experience

Strong verbal communication

Attention to detail

Teamwork

Job description

Responsibilities

• Ensure the day-to-day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of supervisor on a regular basis
• Maximize sales potential and encourage upselling in order to maximize rates>
• Ensure cash floats are secured at all times
• Work within budgeted costs
• Minimize abuse of operating equipment
• Ensure that requisitions for supplies are completed, delivered, and accounted for
• Minimize the use of overtime
• Ensure that there is enough operating equipment at all times
• Record all voids and report any payment discrepancies to the Restaurant Manager
• Follow company procedures when handling cash, credit cards, and cheques
• Address guests concerning complaints and report all complaints to the Manager
• liaise with colleagues over guests' requirements and needs
• Ensure handover at shift end and beginning
• liaise with the Head Chef on a regular basis
• liaise with Reception on a regular basis
• Gain customer feedback at all times
• Complete a full report of the day's events in the Management Report Book
• Create and maintain a personal and respectful rapport with regular guests
• Maintain a high customer profile and handle promptly and courteously all guest comments, questions, complaints, requests, and enquiries, taking the necessary action steps and ensuring thorough follow‑through
• Familiarize yourself with guests' needs and requirements to ensure an efficient and friendly service
• Maintain fanatical focus on quality and consistency in all areas (food, beverage, quality, guest service, cleanliness, etc.)
• Support all other revenue centers in the hotel such as Rooms and Events
• Be results‑driven and totally accountable
• Attend daily business review meetings, weekly strategic sales meetings, management meetings, and other meetings as required/requested
• Undertake regular inspections to ensure that the company's assets are well maintained and protected
• Ensure that the business is seen as a respected, important member of the community by local influencers
• Carry out any other duties within the scope, spirit, and purpose of the job as requested

Qualifications

• Minimum 2 years management experience in restaurants and bars
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work‑related information using computers and/or point‑of‑sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask in a fast‑paced environment and maintain high attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and partner with others to promote an environment of teamwork

Remote Work :

No

Employment Type :

Full‑time