Head Waiter / Head Waitress

Rose Rayhaan by Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dynamic Head Waiter/Head Waitress. The ideal candidate will manage food and beverage service, train staff, and ensure a memorable dining experience for guests. Responsibilities include team coordination, monitoring schedules, and maintaining high service standards. A diploma in hospitality and fluency in English are essential, along with experience in leadership roles. Join a vibrant team in delivering exceptional customer care in a multicultural environment.

Qualifications

• Maximum of two years experience in a similar role.
• Fluent in written and spoken English.
• Previous experience in leadership and supervisory roles.

Responsibilities

• Work in close cooperation with kitchen and cashiers.
• Conduct regular training sessions.
• Monitor duty schedules for the team.
• Ensure proper grooming of employees.
• Maintain a friendly relationship with outlet patrons.
• Contribute to monthly revenue budget.

Skills

Effective Communication

Customer Focus

Planning for Business

Teamwork

Adaptability

Education

Diploma/degree in hospitality

Tools

Micros

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results