Head of Operations

Coco Curls -; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A fast-growing digital beauty brand is seeking a Head of Operations to lead the operational infrastructure as it expands into new markets and product lines. This role will involve managing logistics, fulfillment, and procurement while ensuring operational efficiency and compliance in the UAE. The ideal candidate will have over 8 years of experience in operations within beauty or FMCG sectors. The position is based in Dubai, offering competitive compensation and performance-based incentives within a collaborative team environment.

Benefits

Competitive compensation

Performance-based incentives

Collaborative team environment

Opportunity to shape global operations

Qualifications

• 8 years of operations or supply chain management experience in beauty, personal care, or FMCG.
• Experience leading operations in a high-growth, digitally native or omnichannel business.
• Proven ability to design and scale operational systems.

Responsibilities

• Lead all day-to-day operational functions including fulfillment, logistics, and order management.
• Build and manage SOPs, systems, and workflows.
• Oversee last-mile logistics and ensure timely delivery to customers.
• Collaborate with finance and supply chain teams.
• Identify and solve bottlenecks in operational processes.
• Ensure compliance with regulatory requirements.
• Partner with the customer experience team for post-purchase service.
• Set and monitor KPIs for operational efficiency and performance.
• Build relationships with warehouses and logistics providers.
• Support new market launches.
• Lead and grow a high-performing operations team.

Skills

Operations management

Supply chain management

Leadership

Problem-solving

Communication skills

Logistics

Inventory management

Organizational skills

ERP systems

Fluency in Arabic

Tools

ERP systems

Shipping platforms

Job description

Coco Curls is a fast-growing digital-first beauty brand rooted in community sustainability and joyful self-expression. Since launching in 2020 weve become Pakistans fastest-growing haircare company. Now as we expand into new categories and international markets were building the infrastructure to support the next phase of our growth.

Were looking for a Head of Operations to take ownership of our end-to-end operational infrastructure and help us scale efficiently across new markets and product lines.

Tasks

• Lead all day-to-day operational functions including fulfillment, logistics, warehousing, procurement and order management
• Build and manage SOPs, systems and workflows that support our growth across multiple regions and product categories
• Oversee last-mile logistics and ensure timely cost-effective delivery to customers and retail partners
• Collaborate with finance, product and supply chain teams on inventory planning, order forecasting and vendor coordination
• Identify and solve for bottlenecks in our operational processes; champion continuous improvement
• Ensure compliance with regulatory, tax and import/export requirements in the UAE and other target markets
• Partner with the customer experience team to ensure exceptional post-purchase service and issue resolution
• Set and monitor KPIs for operational efficiency, cost control and service level performance
• Build strong relationships with external partners including warehouses, logistics providers and customs agents
• Support new market launches with seamless operational planning and execution
• Lead and grow a high-performing operations team with clear goals, accountability and a strong culture

Requirements

• 8 years of operations or supply chain management experience preferably in beauty, personal care or FMCG
• Experience leading operations in a high-growth, digitally native or omnichannel business
• Proven ability to design and scale operational systems that balance efficiency and flexibility
• Deep understanding of logistics, warehousing, inventory management and fulfillment
• Comfortable using tools like ERP systems, shipping platforms and dashboards to manage operations
• Highly organized, execution-focused and proactive in problem-solving
• Strong leadership and communication skills with the ability to manage internal teams and external vendors
• Experience working in or with GCC markets is preferred
• Fluency in Arabic (spoken and written) is strongly preferred
• Based in (or willing to relocate to) Dubai with flexibility to travel when needed

Benefits

• Competitive compensation, performance-based incentives
• A high-impact leadership role in a fast-growing, mission-led beauty brand
• A collaborative, inclusive, fast-paced team environment
• Opportunity to shape the company’s global operations and supply chain strategy
• A key role in the Dubai HQ team with room to grow as we scale

If youre ready to build operational excellence behind a fast-growing purpose-led beauty brand wed love to hear from you.