Head of Home Services Operations & Growth

Procapita Group; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading residential services provider in the UAE is seeking a Head of Operations to drive operational efficiency and service quality in their Home Services division. This role involves managing daily operations, leading teams, and ensuring high standards of client satisfaction. The ideal candidate should have over 10 years of experience in multi-service operations, strong leadership abilities, and a solid understanding of UAE labor laws. The position offers the opportunity to work in an innovative environment focused on excellence.

Qualifications

• 10+ years experience in multi-service operations (facilities, hospitality, or residential services).
• Strong leadership skills with ability to manage large teams.
• Solid understanding of UAE labor laws, QHSE standards & compliance.

Responsibilities

• Lead daily operations across all service lines.
• Manage a team of managers, supervisors, and technicians.
• Ensure service quality, KPIs, and client satisfaction.

Skills

Leadership skills

Customer focus

Problem-solving ability

Tools

CRM systems knowledge

Job description

A leading residential services provider in the UAE is seeking a Head of Operations to drive operational efficiency and service quality in their Home Services division. This role involves managing daily operations, leading teams, and ensuring high standards of client satisfaction. The ideal candidate should have over 10 years of experience in multi-service operations, strong leadership abilities, and a solid understanding of UAE labor laws. The position offers the opportunity to work in an innovative environment focused on excellence.