Head of Employee Banking & Business Development

Emirates Islamic Bank; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading banking institution in Dubai seeks an experienced professional to provide strategic oversight in Personal Banking. The role demands around 15 years of retail banking experience and a solid background in Relationship Management. Responsibilities include executing strategic plans, collaborating cross-functionally, and ensuring compliance with operational efficiency. We offer a competitive salary, strong work-life balance, and various employee benefits including preferential banking facilities.

Benefits

Competitive salary package

Strong work-life balance

World-class Learning & Development platform

Generous annual leave

Private Healthcare

Preferential banking facilities for employees

Qualifications

• Around 15+ years retail banking experience.
• 5+ years of leading a Relationship Management/Segment team.
• Sales/Relationship Management experience is a must.

Responsibilities

• Execute the strategic plan for Personal Banking to maximize market share and profitability.
• Spearhead the bulk sourcing of individual customers using client relationships.
• Monitor and deliver on key performance indicators (KPIs).

Skills

Retail banking experience

Relationship management

Sales expertise

Education

Graduate/post-graduate in marketing, finance, banking or related discipline

Job description

Job Responsibility

Strategic oversight and leadership

• Execute the strategic plan for Personal Banking to maximize market share, growth, and profitability.
• Provide leadership for the payroll program targeting mid- to large-sized companies, including managing its financial targets and sales process.
• Financial Planning and targets for Payroll program targeting medium to large size entities.

Cross-functional collaboration

• Spearhead the bulk sourcing of individual customers by using client relationships from the Corporate Banking and Business Banking, in line with the "ONE Bank approach".
• Manage key employer accounts and institutional sales by coordinating closely with Corporate Banking and Business Banking teams.
• Ensure optimal coverage by guiding Branch, Employee banking Sales and Direct channels in sales fulfillment.

Sales and channel management

• Oversee sales and service models for the payroll proposition, addressing both employee and employer needs.
• Employer key account management (KAM) and institutional sales by coordinating closely with CBG and BB.
• Channel capability & capacity development alongside channel mix evolution depending on the client behavior and market trends – multi-channel strategy rollout
• Develop channel capacity and a multi-channel strategy based on market trends and customer behavior.
• Champion sales management digitization through tools like the SalesARM mobile app and LinkedIn for social selling.

Performance monitoring and compliance

• Monitor and deliver on key performance indicators (KPIs) including:

1. Customer growth: Increased number of payroll companies and deeper product penetration within Corporate and Business banking customer bases.
2. Financial performance: Net new money and revenue from payroll clients.
3. Distribution: Allocation of Corporate and Business banking clients to relationship managers to ensure seamless service.
4. Sales effectiveness: Sales mix by channel and channel productivity.
5. Operational efficiency: Turnaround time (TAT) benchmarks.

• Ensure full compliance by overseeing audit reports, compliance reviews etc

Job Skills & Qualifications

• Graduate / post-graduate with preferred specialization in marketing, finance, banking or related discipline.
• Around 15+ years retail banking experience.
• 5+ years of leading a Relationship Management/Segment team.
• Sales/Relationship Management experience a must.

What we offer you

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees