Head Hostess - The Beach House

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality brand seeks a candidate for a Food & Beverage role in Dubai. The position emphasizes guest satisfaction, team management, and operational excellence. Ideal candidates will have prior experience in restaurant operations and a strong commitment to service quality.

Qualifications

• Previous experience in Food & Beverage/Restaurant operations.
• Proficiency in English.

Responsibilities

• Promoting guest satisfaction and maintaining a strong team environment.
• Supervising food and beverage service to ensure quality.
• Training and enforcing service standards.

Skills

Guest service skills

Attention to detail

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara offers journeys rich in discovery.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list. Anantara employees continually find new ways to enhance the business, guest experiences, and colleague relations. The key responsibilities include:

1. Promoting and ensuring guest satisfaction by developing and maintaining a strong team environment, emphasizing Team Member satisfaction and prompt, courteous service.
2. Prompt and courteous delivery of all orders, maintaining a positive image and cleanliness of guest areas.
3. Ensuring total guest satisfaction in food and beverage service through supervision of prompt and courteous restaurant orders.
4. During shifts, assisting with serving, seating, and communication with the kitchen, and engaging with all guests.
5. Assisting in maintaining a motivated and well-trained staff.
6. Opening and closing shifts according to Manager’s Checklist.
7. Training and enforcing all Anantara Service Standards.
8. Executing revenue and check control procedures on shift.
9. Maintaining a safe and sanitary work environment for all Team Members and guests.
10. Gathering and implementing tools for running shifts, such as schedules, floor plans, reservations, and checks.
11. Resolving daily problems like callouts and last-minute bookings.
12. Being present on the floor during meal periods to ensure coverage and service quality.
13. Serving only quality products.
14. Maintaining proper Team Member uniform standards.
15. Managing repair and maintenance programs using work orders and inspections.
16. Rotating stations fairly and managing daily Team Member relations, including scheduling and time adjustments.
17. Supporting Team Members in their performance and implementing effective training programs.
18. Encouraging problem-solving through training and empowerment to ensure guest satisfaction.
19. Establishing effective communication to gain trust and respect, maintaining fair counseling and disciplinary procedures in line with company policies.
20. Identifying and recommending incentive programs, new ideas, and operational improvements.

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Qualifications

• Previous experience in Food & Beverage/Restaurant operations.
• Attention to detail to achieve operational excellence.
• Excellent guest service skills.
• Proficiency in English.