Guest Services Operator

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality provider in Dubai is seeking a Guest Service Operator to enhance guest experiences and ensure their needs are met with personal touch. This role includes greeting callers, problem resolution, and collaborating with various departments. Ideal candidates will have proven luxury experience, strong communication skills, and relevant educational qualifications. Join us for the opportunity to shape exceptional guest experiences in an ultraluxury environment.

Benefits

Opportunities for personal and professional growth

Sweet perks and benefits

Collaborative culture

Qualifications

• Proven experience in a luxury hospitality environment.
• Strong ability to provide sophisticated and discreet service.
• Proficient in luxury hotel operations and management software.

Responsibilities

• Greet callers warmly, providing a welcoming experience.
• Share tips about hotel amenities and local attractions.
• Address guest concerns effectively for their satisfaction.
• Connect guests with the appropriate departments.
• Keep accurate logs of calls and requests.
• Work with front desk and other teams for seamless service.
• Understand hotel emergency procedures for guest safety.

Skills

Exceptional communication skills

Interpersonal skills

Problem resolution skills

Education

Bachelor’s degree in Hospitality Management

Job description

Summary

As a Guest Service Operator you’ll be the voice of our hotel connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls, assist guests with inquiries and enhance their overall experience. We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination we are dedicated to providing exceptional service that reflects our commitment to excellence.

Responsibilities

• Be the First Point of Contact: Greet callers with warmth and professionalism, providing them with a welcoming experience from the moment they reach out.
• Provide Stellar Service: Share insider tips about hotel amenities, local attractions and dining options, making every interaction special.
• Problem Resolution: Address guest concerns or complaints effectively with a solution‑oriented approach, ensuring their satisfaction and comfort and escalating issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments, ensuring seamless service delivery.
• Maintain Records: Keep accurate logs of calls, messages and requests for follow‑up.
• Collaborate with Teams: Work alongside front desk staff, housekeeping and other departments to deliver a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and wellbeing.

Qualifications

• Luxury Experience: Proven experience in a luxury hospitality environment demonstrating a strong ability to provide sophisticated and discreet service.
• Exceptional Skills: Exemplary communication and interpersonal skills with a refined approach to guest interactions and service delivery.
• Operational Knowledge: Proficient in luxury hotel operations and management software with a deep understanding of sophisticated service protocols.
• Educational Background: Relevant educational qualifications such as a Bachelor’s degree in Hospitality Management or equivalent experience preferred.
• Great Personality: At DELANO Dubai personality and experience are equally valued. We celebrate individuality and authenticity. We want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude and that essential spark together we can create memorable experiences.

At Delano Dubai the role of Guest Services Operator is integral to crafting a seamless and exclusive experience for our distinguished guests. Your expertise in providing sophisticated discreet service will be crucial in maintaining the hotel’s reputation for luxury and elegance.

Additional Information

Why Join Us

• Shape the future of an ultraluxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth, collaboration and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply Now

If you’re a dynamic Guest Services Operator eager to make waves in the world of luxury hospitality we want to hear from you! Send your resume and a compelling cover letter detailing why you’re the perfect fit.

Remote Work

No

Employment Type

Fulltime