Guest Services Officer – Communications

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is looking for a Customer Service Agent to provide exceptional service to guests. The role requires maintaining effective communication and a professional manner while handling guest inquiries. Ideal candidates should have 1-2 years of hotel experience and fluency in English, with additional languages being a plus. The position emphasizes energy, enthusiasm, and attention to detail while ensuring smooth operation of service delivery.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is an advantage.
• Energy and enthusiasm with an eye for detail.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Handle queries in a polite and courteous manner.
• Maintain awareness of guest profile through the Opera system.
• Ensure the proper operation of the switchboard for efficient call transfer.

Skills

Fluency in English

Polite communication

Attention to detail

Energy and enthusiasm

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is advantage.
• Energy and enthusiasm with an eye for detail.