Guest Services Host – Telecommunications

Grand Hyatt Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Abu Dhabi is seeking a Guest Services Host to provide exceptional customer experiences. In this role, you will assist visitors, manage inquiries, and coordinate communications while ensuring a warm greeting and professional service. Ideal candidates have experience in hospitality and strong multitasking abilities. Additional Arabic proficiency is a plus. Join a dynamic team where you can grow your career in a supportive environment.

Benefits

Professional training opportunities

Career development and internal mobility

Qualifications

• Previous experience in guest services, hospitality, or customer-facing roles is preferred.
• Friendly and professional demeanor required.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Welcome and assist visitors, ensuring a positive first impression.
• Manage guest inquiries and provide accurate information.
• Coordinate with internal support departments.

Skills

Strong communication skills

Problem-solving

Multitasking

Arabic language proficiency

Tools

MS Office

Telephone systems

Job description

About Hyatt

At Hyatt, care connects us. It all starts with people who care. We believe in the power of belonging – making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters. Opportunities are yours to shape, and your individuality is celebrated.

The Role

As a Guest Services Host - Telecommunications, you will be the face of our organization—delivering exceptional customer experience to all visitors, clients, and partners. You will support front‑of‑house operations, coordinate communication needs, and ensure that every guest receives professional, warm, and efficient service.

Key Responsibilities

• Welcome and assist all visitors, ensuring smooth check‑in and delivering a positive first impression.
• Manage guest inquiries and provide accurate, helpful information regarding services and internal processes.
• Coordinate with telecommunications teams and internal support departments to meet visitor requirements.
• Handle incoming calls, messages, and communication requests with professionalism and courtesy.
• Maintain the reception and guest areas, ensuring they remain organized, presentable, and guest‑ready at all times.
• Support administrative duties and customer service tasks as required.

What We Offer

At Hyatt, we open doors. There’s a home for every stage of your career. With us, you’ll discover a career you didn’t know existed. We nurture curiosity and provide opportunities for professional training, development, and internal mobility across brands and geographies.

Qualifications

• Previous experience in guest services, hospitality, or customer‑facing roles (preferred).
• Strong communication skills with a friendly, professional demeanor.
• Ability to multitask, solve problems, and work in a fast‑paced environment.
• Arabic language proficiency is an added advantage.
• Proficiency in MS Office and telephone systems.