Guest Service Officer for Conrad Dubai

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Guest Service Officer to provide exceptional reception services and enhance guest experiences from check-in through check-out. The ideal candidate will have a strong customer service orientation, a positive attitude, and the ability to multi-task efficiently. Responsibilities include handling guest inquiries, maximizing room occupancy, and maintaining high service standards. This position offers opportunities for personal and career development in a dynamic hotel environment.

Qualifications

• Previous experience in a customer-focused industry.
• Ability to provide high-quality customer service.
• Calm and organized with great attention to detail.

Responsibilities

• Provide exceptional customer service from check-in to check-out.
• Handle guest inquiries efficiently.
• Maximize room occupancy through upselling techniques.

Skills

Customer service orientation

Positive attitude

Good communication skills

Attention to detail

Multi-tasking ability

IT proficiency

Job description

Guest Service Officer for Conrad Dubai (HOT0BZKW)

Work Locations: Conrad Dubai Sheikh Zayed Road PO Box 115143 Dubai 0

A Guest Service Officer for Conrad Dubai provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team to provide services for guests, contributing to an overall exceptional experience from check-in through check-out and complete audits, as required. You will influence the first impressions of our guests and perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for guests, including check in/out and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and/or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Guest Service Officer for Conrad Dubai serving Hilton brands are always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Additional Advantaged Capabilities

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

What will it be like to work for Conrad Hotels & Resorts?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!