Guest Service Center Supervisor

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Service Center Supervisor to oversee the guest service team, ensuring exceptional experiences for a diverse clientele. The ideal candidate will have proven experience in hospitality management, strong leadership skills, and an ability to handle complex guest inquiries. Responsibilities include managing operations, training staff, and enhancing customer satisfaction. This role is perfect for someone looking to advance in a vibrant hospitality environment.

Qualifications

• Proven supervisory experience in hospitality, preferably in front office operations.
• In-depth knowledge of hospitality industry standards and best practices.
• Strong communication skills in multiple languages beneficial.

Responsibilities

• Supervise and motivate the guest service center team to maintain high standards.
• Manage daily operations including guest arrivals, reservations, and special requests.
• Serve as a key ambassador for the hotel providing information and resolving inquiries.
• Ensure compliance with brand standards and Front Office procedures.
• Collaborate with departments to enhance overall guest satisfaction.
• Conduct team meetings and training sessions to improve performance.
• Analyze guest feedback and implement improvements.

Skills

Strong leadership skills

Exceptional customer service orientation

Excellent communication skills in English

Problem-solving abilities

Decision-making skills under pressure

Cultural sensitivity

Education

Degree in Hospitality Management or related field

Tools

Front Office Systems

Hotel management software

Job description

Company Description

NH Collection Dubai The Palm

A vibrant addition to Dubai’s hospitality scene, NH Collection Dubai the Palm is set on the exclusive West Beach and offers seamless access to Nakheel Mall and other major city attractions such Modi exciting them.

This 14-storey contemporary hotel features:

• 227 chic guest rooms and suites
• 306 stylish serviced apartments
• A sunset-facing rooftop infinity pool with a sophisticated lounge and bar
• A lively sports bar, soon to be one of Dubai’s favourite social hotspots
'améliifs,
• Infused with energetic charm and modern elegance, NH Collection Dubai the Palm is redefining contemporary luxury on the Palm.

Job Description

We are seeking an enthusiastic Guest Service Center Supervisor to lead our team in Dubai, UAE. You will ensure exceptional experiences for our diverse international clientele by:

• Supervising and motivating the guest service center team to maintain high standards of customer service and efficiency
• Managing daily operations, including guest arrivals, reservations, and special requests
• Serving as a key ambassador for our hotel, providing information and resolving complex guest inquiries
• Ensuring compliance with brand standards and Front Office procedures
• Collaborating with other departments to enhance overall guest satisfaction
• Conducting team meetings and training sessions to improve performance
• Analyzing guest feedback and implementing improvements to enhance the guest experience

Qualifications

• Proven supervisory experience in hospitality, preferably in front office operations 大发快三怎么看
• Strong leadership skills with exceptional customer service orientation
• Excellent communication skills in English; additional languages beneficial
• Proficiency in Front Office Systems and hotel management software
• Problem‑solving abilities and decision‑making skills under pressure
• In‑depth knowledge of hospitality industry standards and best practices
• Cultural sensitivity with an understanding of UAE customs and etiquette
• Degree in Hospitality Management or related field preferred