Guest Service Center Supervisor

Minor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Guest Service Center Supervisor to ensure exceptional experiences for diverse international clientele. Responsibilities include supervising the team, managing operations, and enhancing guest satisfaction through effective communication and leadership. The ideal candidate has proven supervisory experience in hospitality, excellent problem-solving skills, and a degree in Hospitality Management is preferred. Join us to redefine luxury in hospitality on the Palm.

Qualifications

• Proven supervisory experience in hospitality, preferably in front office operations.
• Excellent communication skills in English; additional languages beneficial.
• In-depth knowledge of hospitality industry standards and best practices.

Responsibilities

• Supervising and motivating the guest service center team.
• Managing daily operations, including guest arrivals, reservations, and inquiries.
• Serving as a key ambassador for our hotel.

Skills

Leadership skills

Customer service orientation

Communication skills in English

Problem-solving abilities

Cultural sensitivity

Education

Degree in Hospitality Management or related field preferred

Tools

Front Office Systems

Hotel management software

Job description

NH Collection Dubai The Palm

A vibrant addition to Dubai’s hospitality scene, NH Collection Dubai the Palm is set on the exclusive West Beach and offers seamless access to Nakheel Mall and other major city attractions such as Burj Khalifa, Dubai Marina, and Dubai Mall.

This 14-storey contemporary hotel features:

• 227 chic guest rooms and suites
• 306 stylish serviced apartments
• A sunset-facing rooftop infinity pool with a sophisticated lounge and bar
• A lively sports bar, soon to be one of Dubai’s favourite social hotspots

Infused with energetic charm and modern elegance, NH Collection Dubai the Palm is redefining contemporary luxury on the Palm.

Job Description

We are seeking an enthusiastic Guest Service Center Supervisor to lead our team in Dubai, UAE. You will ensure exceptional experiences for our diverse international clientele by:

• Supervising and motivating the guest service center team to maintain high standards of customer service and efficiency
• Managing daily operations, including guest arrivals, reservations, and special requests
• Serving as a key ambassador for our hotel, providing information and resolving complex guest inquiries
• Ensuring compliance with brand standards and Front Office procedures
• Collaborating with other departments to enhance overall guest satisfaction
• Conducting team meetings and training sessions to improve performance
• Analyzing guest feedback and implementing improvements to enhance the guest experience

Qualifications

• Proven supervisory experience in hospitality, preferably in front office operations
• Strong leadership skills with exceptional customer service orientation
• Excellent communication skills in English; additional languages beneficial
• Proficiency in Front Office Systems and hotel management software
• Problem-solving abilities and decision-making skills under pressure
• In-depth knowledge of hospitality industry standards and best practices
• Cultural sensitivity with an understanding of UAE customs and etiquette
• Degree in Hospitality Management or related field preferred