Guest Service Center Lead — Team & Operations

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality organization is seeking a Guest Service Center Supervisor in Abu Dhabi. The role involves leading the team, managing calls, and ensuring exceptional guest communication. Candidates should possess strong leadership skills, proficiency in front office software, and the ability to handle emergencies calmly. This full-time position does not offer remote work options and requires excellent multitasking and problem-solving abilities in a fast-paced environment.

Qualifications

• Strong leadership and team management skills.
• Proficient in using front office software.
• Excellent communication, multitasking and problem-solving abilities.
• In-depth understanding of hotel services and guest satisfaction.
• Ability to handle emergencies and remain calm under pressure.

Responsibilities

• Lead supervise and support the Guest Service Center team.
• Oversee handling of incoming calls and direct them appropriately.
• Ensure accurate messages for guests and manage inquiries.
• Maintain and update the telephone operator board.
• Respond to emergency calls and follow protocols.
• Oversee administrative tasks related to telephone services.
• Monitor and evaluate team performance.

Skills

Leadership

Communication

Multitasking

Problem-solving

Tools

Front office software

Job description

A prominent hospitality organization is seeking a Guest Service Center Supervisor in Abu Dhabi. The role involves leading the team, managing calls, and ensuring exceptional guest communication. Candidates should possess strong leadership skills, proficiency in front office software, and the ability to handle emergencies calmly. This full-time position does not offer remote work options and requires excellent multitasking and problem-solving abilities in a fast-paced environment.