Guest Service Center Agent

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks dedicated individuals for front office roles, emphasizing customer service and guest satisfaction. Candidates should have prior experience in hotel operations, strong communication skills in English and Arabic, and be able to work flexible shifts. Join a dynamic team at a new hotel on Palm Jumeirah, where excellence is paramount.

Qualifications

• Strong focus on customer service is essential.
• Prior experience in hotel front office operations preferred.
• Fluent in English and Arabic is an asset.

Responsibilities

• Anticipate guest needs and handle inquiries.
• Knowledge of hotel product and services.
• Ensure high service standards at all times.
• Proactive in suggesting alternatives to meet guest needs.

Skills

Customer service focus

Communication skills

Ability to work shifts

Computer skills (Ms Office)

Tools

Property Management Systems (PMS)

Job description

Company Description

NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah

Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.

Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.

Guests are just a short journey from all Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel’s lively sports bar, set to be one of the new ‘go to’ spots in Dubai.

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

A strong focus on customer service

Prior experience in hotel front office operations is preferred

Excellent communication skills; fluency in English & Arabic will be an asset.

Be able to work shifts, weekends and public holidays

Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred