Guest Service Agent - Front Office

1st-jobs.com; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is looking for a Guest Service Agent to deliver exceptional service. You will greet guests, manage check-in/out procedures, and handle inquiries. Candidates should have front office experience, excellent communication skills, and be eligible to work in Abu Dhabi. The position offers a competitive salary and attractive benefits.

Benefits

Free duty meals

Housing accommodation

Air tickets every 2 years

Health insurance

Additional perks and benefits

Qualifications

• Previous experience in front office or guest service roles, ideally in hospitality.
• Fluency in English is required; proficiency in Russian is a plus.
• Must be eligible to work in Abu Dhabi, UAE.

Responsibilities

• Greet guests warmly and assist with check-in/check-out procedures.
• Handle guest inquiries and requests professionally.
• Provide information about hotel services and local attractions.
• Process reservations, cancellations, and modifications accurately.

Skills

Excellent communication skills

Strong problem-solving abilities

Ability to multitask

Proactive approach to guest service

Tools

Hotel reservation systems

Job description

About the job Guest Service Agent - Front Office

**Job Title: Guest Service Agent - Front Office**

**Salary:** Competitive, negotiable based on experience

- Free duty meals

- Housing accommodation

- Air tickets back home every 2 years

- Health insurance

- Additional perks and benefits

**Job Description:**

We are currently seeking a dedicated and customer-oriented Guest Service Agent to join our Front Office team at one of Abu Dhabi's leading hotel chains. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests from the moment they arrive until their departure.

**Responsibilities:**

- Warmly greet guests upon arrival and assist with check-in/check-out procedures

- Handle guest inquiries, requests, and concerns promptly and professionally

- Provide information about hotel facilities, services, and local attractions

- Process reservations, cancellations, and modifications accurately and efficiently

- Maintain accurate records of guest accounts and payments

- Coordinate with other hotel departments to ensure seamless guest experiences

- Handle cash and credit card transactions in accordance with hotel policies

- Uphold high standards of cleanliness and organization at the front desk area

**Requirements:**

- Previous experience in a front office or guest service role, preferably in the hospitality industry

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and a proactive approach to guest service

- Ability to multitask and prioritize tasks effectively in a fast-paced environment

- Knowledge of hotel reservation systems and basic computer skills

- Fluency in English is required; proficiency in Russian is a plus

- Must be eligible to work in Abu Dhabi, UAE

If you are passionate about delivering exceptional guest experiences and possess the above qualifications, we invite you to join our team. We offer a competitive salary, negotiable based on experience, along with attractive benefits and opportunities for growth within the organization.

*Please submit your resume [HERE]. Only shortlisted candidates will be contacted for further consideration.*