Guest Service Agent

Minor International; Sir Bani Yas; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a Guest Service Agent in Abu Dhabi to provide expertise services and exceptional customer care. You will be responsible for managing reservations, greeting and registering guests, and ensuring satisfaction during their stay. The ideal candidate should have a strong focus on customer service, excellent English communication skills, and flexibility to work various shifts. This position offers a unique opportunity to contribute to memorable guest experiences.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Fluency in English is required.
• Ability to work shifts, weekends, and public holidays.
• Experience with current Property Management Systems (PMS) preferred.

Responsibilities

• Provide expert service in a courteous manner.
• Take reservations and register guests.
• Ensure outstanding guest service during their stay.
• Handle guest inquiries, requests, and comments promptly.

Skills

Customer service focus

Communication skills

Computer skills

Flexibility to work shifts

Tools

Property Management Systems (PMS)

Ms Office

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Additional Information

Remote location