Guest Service Agent

Hotels/Restaurant; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality establishment in Dubai seeks a Guest Service Agent to provide exceptional guest experiences. The role involves greeting guests, handling check-in and check-out, responding to inquiries, and maintaining guest records. A friendly and professional demeanor is essential for ensuring guest satisfaction. Interested candidates are encouraged to apply via CV to the provided email. This position contributes to maintaining high service standards within the hotel environment.

Qualifications

• Friendly and professional demeanor is required.
• Strong communication skills are essential.
• Ability to handle guest inquiries and complaints effectively.

Responsibilities

• Greet and welcome guests in a courteous manner.
• Handle check-in and check-out procedures efficiently.
• Respond promptly to guest inquiries and requests.
• Maintain accurate guest records.

Job description

Guest Service Agent

We are seeking a friendly and professional Guest Service Agent to ensure an exceptional experience for our guests. You will be the first point of contact for guests, handling check-in/check-out, assisting with inquiries, and providing outstanding customer service.

Key Responsibilities

• Greet and welcome guests in a courteous and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Respond promptly to guest inquiries, requests, and complaints.
• Maintain accurate guest records and update the system accordingly.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Assist with reservations, billing, and payment processing.
• Ensure guest satisfaction and maintain a high standard of service at all times.

Application

Interested candidates can send their CV to: [e-mail]