Guest Reservations Specialist: Service & Upsell Expert

Al Bandar Rotana & Al Bandar Arjaan by Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a passionate Revenue professional to deliver exceptional customer service and manage hotel reservations. The ideal candidate will possess a diploma in hospitality, prior experience in hotel reservations, and strong communication skills. Responsibilities include processing guest reservations, maintaining knowledge of hotel promotions, and supporting customer requests. This position offers opportunities for growth within a dynamic team environment.

Qualifications

• Previous experience in hotel reservations is required.
• Excellent written and oral proficiency in English is mandatory.
• Computer literacy is essential.

Responsibilities

• Process and confirm guest room reservations.
• Input all reservations and attend to inquiries.
• Maintain established filing system for correspondence.

Skills

Customer focus

Effective communication

Proactive personality

Teamwork

Adaptability

Education

Diploma or degree in hospitality

Job description

A leading hospitality group in Dubai is seeking a passionate Revenue professional to deliver exceptional customer service and manage hotel reservations. The ideal candidate will possess a diploma in hospitality, prior experience in hotel reservations, and strong communication skills. Responsibilities include processing guest reservations, maintaining knowledge of hotel promotions, and supporting customer requests. This position offers opportunities for growth within a dynamic team environment.