Guest Reservations Specialist: Service & Revenue Focus

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 35,000 - 50,000; Full time

Job summary

A leading hotel in the UAE is seeking a passionate Revenue professional to manage guest room reservations, ensuring exceptional customer service and effective communication. Candidates should hold a diploma in hospitality and have previous hotel reservations experience along with strong computer skills. You will be responsible for processing reservations, addressing inquiries, and maintaining an accurate room status. Additional language skills are a plus, and a commitment to excellent public relations is essential.

Qualifications

• Previous experience in hotel reservations.
• Excellent written and oral proficiency in English.
• Additional language skills are an asset.

Responsibilities

• Process and confirm guest room reservations.
• Input all reservations and attend to inquiries.
• Ensure all incoming calls are answered correctly.
• Organize visa requests for hotel guests.

Skills

Customer service

Communication skills

Teamwork

Computer literacy

Education

Diploma/degree in hospitality

Job description

A leading hotel in the UAE is seeking a passionate Revenue professional to manage guest room reservations, ensuring exceptional customer service and effective communication. Candidates should hold a diploma in hospitality and have previous hotel reservations experience along with strong computer skills. You will be responsible for processing reservations, addressing inquiries, and maintaining an accurate room status. Additional language skills are a plus, and a commitment to excellent public relations is essential.