Guest Reservations Specialist — Learn, Grow & Delight Guests

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Ras Al Khaimah is seeking a Reservations Agent to enhance guest experiences. You will provide friendly service, maximize revenue through upselling, and manage room reservations efficiently. Ideal candidates have at least one year of relevant experience and familiarity with reservation systems. This full-time position offers growth opportunities within a diverse and inclusive company environment.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunity for talent development

Participation in Corporate Social Responsibility activities

Qualifications

• Minimum 1 year experience as a Reservations Agent.
• Knowledge of Accor Distribution and Reservation systems is preferable.

Responsibilities

• Offer exceptional friendly and engaging service.
• Maximize revenue through upselling.
• Recommend property facilities and assist guests.
• Book and manage room reservations accurately.

Skills

Exceptional customer service

Sales and upselling

Knowledge of property facilities

Tools

Reservation systems

Job description

A leading hotel chain in Ras Al Khaimah is seeking a Reservations Agent to enhance guest experiences. You will provide friendly service, maximize revenue through upselling, and manage room reservations efficiently. Ideal candidates have at least one year of relevant experience and familiarity with reservation systems. This full-time position offers growth opportunities within a diverse and inclusive company environment.