Guest Reservations Specialist

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company seeks a Reservation Agent in Abu Dhabi. You will be the first point of contact for room reservations, responsible for converting inquiries into contracted business and providing top-notch customer service. The ideal candidate should have strong communication skills, attention to detail, and ideally previous experience in a reservations environment. This role is crucial to ensuring guest satisfaction and maintaining brand standards.

Qualifications

• Passion for delivering great customer service.
• Highly professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Respond positively to sales inquiries.
• Provide prompt and efficient service maintaining brand standards.
• Convert inquiries into contracted business.
• Ensure all reservations are completed accurately.

Skills

Customer service

Communication skills

Administration

Organizational skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

A leading global hospitality company seeks a Reservation Agent in Abu Dhabi. You will be the first point of contact for room reservations, responsible for converting inquiries into contracted business and providing top-notch customer service. The ideal candidate should have strong communication skills, attention to detail, and ideally previous experience in a reservations environment. This role is crucial to ensuring guest satisfaction and maintaining brand standards.