Guest Reservation Specialist – Upsell & Service Expert

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Abu Dhabi seeks a Reservations Agent to manage inquiries and reservations while maximizing revenue. Responsibilities include processing bookings, providing information about the hotel, and ensuring high guest satisfaction. Candidates must possess outstanding sales and customer service skills, be fluent in English and Arabic, and have experience in similar roles. Join a prestigious team in a stunning resort environment.

Qualifications

• Must possess outstanding Sales skills and guest service skills.
• Proficient in English and Arabic; second language is an asset.
• 2 years of experience in customer service roles.

Responsibilities

• Handle reservation inquiries via phone, email, and online.
• Process room reservations, amendments, and cancellations.
• Provide information on room types, rates, and facilities.
• Maximize revenue through effective upselling.
• Coordinate with Front Office, Sales, and Revenue teams.

Skills

Sales skills

Guest service skills

Professional presentation

Communication skills

Computer literacy in Windows and MS Office

Fluent in English

Arabic language proficiency

Tools

Opera

Microsoft applications

Job description

A luxury hotel group in Abu Dhabi seeks a Reservations Agent to manage inquiries and reservations while maximizing revenue. Responsibilities include processing bookings, providing information about the hotel, and ensuring high guest satisfaction. Candidates must possess outstanding sales and customer service skills, be fluent in English and Arabic, and have experience in similar roles. Join a prestigious team in a stunning resort environment.