Guest Relations Supervisor Russian-speaker

AccorHotel; Fujairah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in the UAE seeks a dedicated professional for a guest-facing role. You will embody the company's values while ensuring exceptional service in luxury hospitality. Your responsibilities include conducting tours, managing guest experiences, and resolving complaints. Ideal candidates will have a bachelor's degree in Hospitality and at least 3 years of experience in a similar environment. Strong leadership and communication skills are crucial for this full-time position.

Qualifications

• Minimum 3 years in a guest-facing role within luxury hospitality.
• Supervisory experience preferred.
• Familiarity with multicultural environments and high-profile clients.

Responsibilities

• Live and project the company's vision and core values.
• Conduct house tours and site inspections.
• Handle guest complaints and feedback according to standards.

Skills

Exceptional interpersonal and communication skills

Proactive and resourceful

Detail-oriented

Strong leadership capabilities

Flexible and adaptable

Strong written and verbal communication in English

Education

Bachelor's degree in Hospitality Management

3+ years in a guest-facing role

Job description

Responsibilities

• Live and project the goal philosophy vision mission and core values of the company.
• Conduct house tours / site inspection and special room drops for VIPs.
• Escorts all arriving guests to their respective rooms and suites.
• Escorts external guests to their destination.
• Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations amenities and special requests) is maintained.
• Promote InterHotel sales and inhouse facilities.
• Handle guest complaints and feedback according to Raffles standards ensuring necessary actions follow up and recording are done.
• Ensure Loyal Guestsconsistently receive all benefits repeat guests and other VIPs receive special recognition and service

Qualifications

Work Environment

• High visibility and engagement in guestfacing areas.
• Flexibility to work evenings weekends and holidays as required by the operation.

Skills and Attributes

• Exceptional interpersonal and communication skills.
• Proactive and resourceful with a strong ability to resolve challenges effectively.
• Detailoriented with a passion for delivering unique guest experiences.
• Strong leadership capabilities with the ability to inspire and motivate a team.
• Flexible and adaptable with a forwardthinking and innovative mindset.
• Strong written and verbal communications in English; additional languages are a plus.

Education and Experience

• Bachelors degree in Hospitality Management Business Administration or a related field preferred.
• Minimum of 3 years in a guestfacing role within luxury hospitality with supervisory experience.
• Familiarity with multicultural environments and experience serving highprofile clients.

Remote Work

No

Employment Type

Fulltime